Product Engineer --- Supercharger Service Engineering
Company: Tesla
Location: Palo Alto
Posted on: January 12, 2021
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Job Description:
The RoleThe Tesla Energy Product and Service Engineering team is
looking for a passionate and collaborative Product Engineer to
support and accelerate the expansion of the global Supercharger
network. With a mandate to realize and maintain the
industry-leading uptime of the global Supercharger network a
successful applicant will apply solid first principles and leverage
data analytics collected from our connected systems across the
world to proactively find and solve issues with the Supercharger
fleet. A successful applicant will work collaboratively across our
global teams to diagnose, troubleshoot, document, and train our
organization to ensure our customers have the best possible
experience.The TeamThe Tesla Energy Supercharger Service
Engineering team is responsible for the ongoing success of
Tesla---s class leading Supercharger Network. We---re looking for a
driven, motivated and collaborative applicant to join our
international team to help accelerate the world's transition to
sustainable transport. As part of the team, you will be enabled to
work across the organization to solve problems and ensure the
success of our products. Working alongside the Industrial Energy,
Residential Energy and Solar Product and Service Engineering teams
you---ll leverage cutting edge data and analytics to ensure the
best customer experience and fleet availability.Our world-class
teams operate with a non-conventional philosophy of
inter-disciplinary collaboration. Each member of the team is
expected to challenge and to be challenged, to create, and to
innovate. We---re tackling the world---s most difficult and
important problems---and we wouldn---t succeed without our shared
passion for making the world a better
place.Responsibilities:Troubleshoot and root cause hardware,
software and firmware issues of the global Supercharger
networkDrive cross-functional efforts and initiatives to implement
fleet improvements with the manufacturing, design, field service,
technical support teams.Utilize remote data analysis, fleet
analytics and first principles insights to solve problems with some
lab work and onsite investigations as needed. Work with the wider
engineering and manufacturing teams to drive design and
manufacturing product improvements in both existing and future
products.Provide support on international service cases to minimize
fleet downtime. Work with field service and technical support teams
to create documentation and training to support field
commissioning, service actions, and to ensure consistent and stable
global service operations. RequirementsBS in Computer Engineering,
Electrical Engineering, or demonstrated exceptional skills in
related fields with 3 years of experience. Experience with product
engineering, reliability engineering, failure analysis, systems
test engineering, or product quality engineering. Experience using
SQL, Linux based operating systems, Python, and C/C++ or
equivalent.Demonstrated ability to work cross-functionally in a
collaborative manner across many teams. Demonstrated data analytics
and analysis.Strong engineering fundamentals and intuition, applied
to firmware/software/hardware of connected systems.Prior experience
troubleshooting electrical, system, firmware, or process failure
modes.Excellent oral and written communication skills. The role is
based in Palo Alto with some travel to support investigations,
product releases and other service actions as needed.Nice to
haveExperience with EV charging, Battery Energy Storage Systems or
equivalent AC/DC or DC/DC power transfer systems. Employee Benefits
As a full time Tesla employee you will receive full benefits from
day 1 for you and your dependents. Kaiser and UnitedHealthcare PPO
and HSA plans (including infertility coverage)3 medical plan
choices with $0 paycheck contribution Vision & dental plans
(including orthodontic coverage)Company paid Life, AD&D,
short-term and long-term disability 401(k), Employee Stock Purchase
Plans, and other financial benefits Employee Assistance Program,
Paid Time Off, and Paid HolidaysBack-up childcare and employee
discountsJob Category: Engineering & Information
TechnologyLocation: Palo Alto, CaliforniaReq. ID: 65187Job Type:
Full-time
Keywords: Tesla, Palo Alto , Product Engineer --- Supercharger Service Engineering, Other , Palo Alto, California
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