IT Product Owner- Opportunity for Working Remotely
Company: VMware
Location: Palo Alto
Posted on: February 14, 2021
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Job Description:
IT Product Owner- Customer Success, Opportunity for Working
Remotely Search Jobs Job Description This job requisition is not
eligible for employment-based immigration sponsored by VMware
VMware is a global leader in cloud infrastructure and business
mobility. VMware accelerates customers' digital transformation
journey by enabling enterprises to master a software-defined
approach to business and IT. With VMware solutions, organizations
are building extraordinary experiences by mobilizing everything.
Our customers are responding faster to opportunities with modern
data and apps hosted across hybrid clouds, and safeguarding
customer trust with a defence-in-depth approach to cybersecurity.At
the core of what we do are our people who deeply value execution,
passion, integrity, customers, and community. Do you dare to do the
stuff you've always dreamed about? Dare to explore at
http://careers.vmware.com .VMware offers cutting-edge cloud
infrastructure and security services to companies of all shapes and
sizes. Our world is all about technology, and that world is growing
because the imagination, ingenuity, and talent of our teams know no
bounds. We believe that creativity sparks innovation and inspires
our employees to think of VMware differently and change the world
around them.Job Description
IT Product Owner - Customer Success and Intelligence will be
responsible for the business solutions & enablement for customer
success teams to deliver exceptional outcomes for our VMware
customers. The ideal candidate is passionate about customer
experience and customer success in general. The candidate is
data-oriented and works with cross-functional teams for building
out new processes and procedures that make customer success
operations run smoother, quicker, and smarter while thriving in a
complex environment.
The candidate will be leading the design and build of the Customer
Success platform using Gainsight. The candidate will be closely
working with a team of development resources. The candidate should
have exceptional communication skills, interpersonal skills,
functional and technical skills for post-sales business
enablement.
Responsibilities (What You'll Do) :
--- Partner with CS Operations team in driving customer success
platform roadmap by sharing point views.
--- Partner with CS Operations team to design, develop and drive
the processes and standards for powering on Customer Success to CXS
Organization and beyond
--- Translate business processes requirements into user stories for
developers
--- Lead the agile delivery process by applying best practices
--- Co-ordinate with development team to ensure the highest quality
of deliverables
--- Partner with cross-functional teams and stakeholders for
release communication
--- Partner with cross-functional teams and stakeholders for
training and change management process
--- Demonstrate IT Product Owner skillset and career
progression
--- Establish and maintain a--relationship with business
stakeholders such as Customer Success, Customer Success Strategy &
Operations teams.
--- Manage the initiative and deliver in a fast-paced support
environment, driving all issues to resolution with a strong focus
on customer satisfaction, stakeholder management, on-time delivery,
and efficient task execution.
--- Work with global development teams across India, US
locations.
Experience (What you need for this position)
--- 10 to 12+ Years of experiences as a business analyst or p
roduct owner
--- Thorough understanding of customer success methodology and
post-sales processes
--- 7+ years of experience building enterprise applications at the
large enterprise (2B+ annual revenue)
--- Shown proven success in scoping work, project management,
development, and maintenance
--- Experience in mentoring junior team members with demonstrated
success in developing the career of junior team members.
--- Excellent verbal communication skills in articulating the
latest technology trend
--- Knowledge of Agile design and development methodology and
lifecycle
--- Must have experience preparing technical specifications,
detailed design documents and developing test cases
--- Self-starter that is comfortable in a fast-paced agile
environment
--- Able to work, collaborate and contribute in a team
environment
--- Bachelors Degree in CS or Equivalent with 10 to 12+ years
relevant technical experience, (MS Degree preferred)
Bonus Points For
--- Prior experience with Gainsight or other customer success
automation tool
--- Gainsight certification or Salesforce.com Administrator
certifications
--- Prior knowledge of SaaS business models, Renewals management,
SaaS Product GTM
--- Prior knowledge of Methodologies that support Product
Management and Product Owner skillsets
--- Prior Knowledge of data migration & integration designs
--- Prior Knowledge of APIs & Web Services
--- Prior experience in a global cross-functional environment to
help support and enhance business systems
--- Excellent analytical and quantitative skills or experience
--- Logical/Perceptive, problem-solving, detail-oriented,
solution-oriented
--- Flexibility/Adaptability VMware is an Equal Opportunity
Employer and Prohibits Discrimination and Harassment of Any
Kind:--VMware is committed to the principle of equal employment
opportunity for all employees and to providing employees with a
work environment free of discrimination and harassment. All
employment decisions at VMware are based on business needs, job
requirements and individual qualifications, without regard to race,
color, religion or belief, national, social or ethnic origin, sex
(including pregnancy), age, physical, mental or sensory disability,
HIV Status, sexual orientation, gender identity and/or expression,
marital, civil union or domestic partnership status, past or
present military service, family medical history or genetic
information, family or parental status, or any other status
protected by the laws or regulations in the locations where we
operate. VMware will not tolerate discrimination or harassment
based on any of these characteristics. VMware encourages applicants
of all ages. VMware will provide reasonable accommodation to
employees who have protected disabilities consistent with local
law. --- Search Jobs Senior Product Manager (SaaS) Opportunity for
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Developer, Demand to Quote IT- Opportunity for working remotely
Keywords: VMware, Palo Alto , IT Product Owner- Opportunity for Working Remotely, Other , Palo Alto, California
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