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Virtual Care Coordinator

Company: Apex Systems
Location: Palo Alto
Posted on: February 21, 2021

Job Description:

My name is Catherine Schorn and I am a Professional Recruiter for Apex Systems and I came across your profile and I thought you would be a great fit for a new opportunity I have in Palo Alto, CA. If you are interested please send me your updated resume and a good time to chat.This is will be a 3 month contract starting mid January.19/HRThe Virtual Care Coordinator I is responsible for coordinating telehealth web conference calls (Zoom) from physicians to patients, and/or families including bridging in interpreter services. Understanding of healthcare environment and clinical processes is important. Close attention to detail and being highly responsive is required in this fast paced environment.Job DutiesThe job duties listed are typical examples of work performed by positions in this job classification, and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also performother duties as assigned.1) Answer and route multiple telehealth web confererence calls and meetings via Zoom2) Understand clinical workflows3) Customer service capability and issue resolutionMinimum QualificationsEducation--- High school diplomaExperience--- Two (2) years of progressively responsible and directly related work experience--- Experience with answering and routing multi-line phones, web conference event support, or call center customer service--- Experience in a hospital setting--- Zoom knowledge

Keywords: Apex Systems, Palo Alto , Virtual Care Coordinator, Other , Palo Alto, California

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