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CB CRE Digital UX Copywriter - Sr Associate

Company: JPMorgan Chase Bank, N.A.
Location: Palo Alto
Posted on: May 3, 2021

Job Description:

Help us on our mission to create best in class digital experiences at JPMorgan Chase.

We are looking for a creative and resourceful UX Copywriter to join our Commercial Real Estate Digital team. As the ideal candidate, you ' re a wordsmith, user advocate, and systematic thinker. A collaborative, multidisciplinary team environment appeals to you and adapting to shifting directives and ambiguity is second nature.

In this role, you ' ll be responsible for the content in a range of digital projects. You ' ll uphold the tenets of leading with empathy and customer-centricity as you work with product managers, designers, writers, engineers, researchers, marketing, legal, and senior business executives to transform end-to-end customer experiences.

Your work will have reach and impact on a large scale in the financial services sector while working in a creative, dynamic and multicultural environment.

* Please note that you may be asked to complete a brief writing challenge as part of the interview process.


Our office is located in Palo Alto, however, due to Covid-19, most of us are currently working remotely. When the team returns to the office it is expected the candidate to be based in Palo Alto.

Key Responsibilities:

  • Work with established branding strategy and guidelines to craft intuitive and engaging product experiences through the written word across multiple touchpoints (e.g., websites, mobile apps, UIs)
  • Collaborate closely with a multidisciplinary team to manage the content and voice of our product
  • Plan and strategize a variety of copywriting tasks to align with our product deadlines
  • Assist the team with copy needs for presentations and documents
  • Share knowledge and educate the team and the organization about UX writing process and best practices

Required qualifications:
  • Bachelor ' s degree in English, Communications, Journalism, Technical Writing, User Experience (UX), Human Computer Interaction (HCI), or related fields
  • 1+ year of experience in UX writing
  • Portfolio or work samples that demonstrate your skills as a UX writer
  • Excellent verbal and written communication skills

Preferred qualifications:
  • Familiarity with financial and real estate terminologies
  • Familiarity with Design Thinking methodology
  • Familiarity with Americans with Disabilities Act (ADA) Standards for Accessible Design
  • Familiarity with collaborative UX tools such as Figma

The final officer title and job grade is at the discretion of the firm and will be discussed at the time of offer. It may be different than what is listed on the requisition based on candidate experience level.JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

Keywords: JPMorgan Chase Bank, N.A., Palo Alto , CB CRE Digital UX Copywriter - Sr Associate, Other , Palo Alto, California

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