We're looking for a VP of Product Design for our Innovation
Accelerator to help create and drive the next generation of
financial experiences for JPMorgan Chase & Co. (JPMC). Whether
observing users, co-creating with stakeholders, or working with
fellow team members, you are passionate about representing the
human perspective and translating insight into tangible and
delightful customer experiences at the intersection of digital
products and financial services. Your design work will have reach
and impact on a massive scale in the financial services sector
while working in a creative, dynamic and fast pace environment.
+ Our office is located in Palo Alto. However, due to Covid-19,
most of us are currently working remotely. When the team returns to
the office it is expected the candidate to be based in Palo
Role & Responsibilities
+ Participate in the end-to-end design process contributing to
the generation, critique and iteration of digital products and
services across various financial touch points, channels and entire
+ Plan and conduct user research with current and potential
customers, in close collaboration with design and business leaders
in the organization.
+ Translate and bridge research to tangible design opportunities
and outputs (often times playing at the intersection of UX,
research and service design).
+ Facilitate co-creative sessions (e.g. user research,
brainstorming, concepting, validation) with key stakeholders.
+ Create tailored artifacts such as presentations, reports,
visual maps, prototypes, story boards, service blueprints, journey
maps, personas, etc. to help our stakeholders understand and drive
actionable paths forward.
+ Deliver wireframes, screen flows, high-fidelity screens, and
visual assets to support the product development process.
+ Create click-through prototypes, presentations, and videos to
showcase product vision and get buy-in from key stakeholders.
+ Drive design thought leadership internally and externally
across the firm.
+ Bachelor's degree or higher in Interaction Design, User
Experience (UX) Design, Service Design, Visual Design,
Human-Computer Interaction (HCI), or related fields.
+ +6 years industry experience with demonstrated track record of
creating new digital concepts/products/services.
+ An online portfolio or samples of work demonstrating relevant
+ Proven experience designing applications that balance user
needs, commercial interests, and technological constraints
+ Experience working in multi-faceted and complex stakeholder
environments; working closely with product, business, technical and
+ Ability to concept and create prototypes (even in lo-fidelity)
to learn and improve your ideas
+ Proficiency in design, prototyping, and presentation software
such as Figma, Sketch, Adobe Suite, and Keynote.
+ Understanding of UX design principles and ability to bridge
service experiences and touchpoints within a digital and product
+ Strong visual communicator with ability to communicate
abstract design concepts visually, in a beautiful, clear and
The softer required Skills
+ Demonstrated ability to thrive in an ambiguous and dynamic
multi-disciplinary environment balancing and managing diverse
+ Outstanding verbal and written communication skills to present
up to C-level executives
+ Ability to collaborate across various functional areas in the
organizations and make the case for change through design
Nice to have
+ Experience within corporate and/or external innovation
consulting firms focused on digital design and innovation
+ Proficiency in design thinking and service design
+ Any technical knowledge in product development lifecycle,
+ Experience in the application of design systems (e.g. Material
+ Knowledge/past experiences in financial services
JPMorgan Chase & Co., one of the oldest financial institutions,
offers innovative financial solutions to millions of consumers,
small businesses and many of the world's most prominent corporate,
institutional and government clients under the J.P. Morgan and
Chase brands. Our history spans over 200 years and today we are a
leader in investment banking, consumer and small business banking,
commercial banking, financial transaction processing and asset
We recognize that our people are our strength and the diverse
talents they bring to our global workforce are directly linked to
our success. We are an equal opportunity employer and place a high
value on diversity and inclusion at our company. We do not
discriminate on the basis of any protected attribute, including
race, religion, color, national origin, gender, sexual orientation,
gender identity, gender expression, age, marital or veteran status,
pregnancy or disability, or any other basis protected under
applicable law. In accordance with applicable law, we make
reasonable accommodations for applicants' and employees' religious
practices and beliefs, as well as any mental health or physical
Equal Opportunity Employer/Disability/Veterans