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Director - Performance Improvement Enterprise Transformation (1.0 FTE, Days) Related Jobs

Company: Stanford Children's Health | Lucile Packard C
Location: Palo Alto
Posted on: May 3, 2021

Job Description:

Here you have the potential and support to achieve extraordinary outcomes for healthier, happy lives

Director - Performance Improvement Enterprise Transformation (1.0 FTE, Days)

At Stanford Childrens Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job Summary

This paragraph summarizes the general nature, level and purpose of the job.

The Director of Performance Improvement Enterprise Transformation, a senior practitioner and coach of Lean improvement methodologies, will contribute to the Lean transformation by overseeing the improvement work of the PI department including leading large, complex enterprise wide strategic initiatives and improvement efforts that will result in high impact, significant outcomes for patients, staff and the organization. This position leads, supervises and is supported by a team of Performance Improvement staff that work collaboratively with the Performance Improvement Director of Capability Development, Senior Improvement Coach, Medical Director, Performance Improvement, Vice President, Performance Improvement, and Executive Director, to advance PQMS and deliver value to patients and internal customers.

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the Service Standards of the Hospital(s).

Leads and manages key enterprise strategic initiatives in collaboration with sponsors / SCH Executive and the Performance Improvement leadership team.
Ensures alignment of transformational efforts to the organizational True North.
Monitors the impact and value of transformational and key improvement activities, and identifies continuous improvement opportunities.
Encourages the de-selection of improvement initiatives that do not align with True North or PQMS mindset or increase the work-load beyond a manageable level.
Develops team members (PI staff and work teams) through coaching, A3 thinking and the provision of experiential learning.
Provides leadership and management to Performance Improvement staff, assigning work streams and activities based on expertise, development opportunities and work-load.
Influences executive, senior and front-line leaders in their problem solving, planning, thinking, and decision making that aligns with organizational True North and strengthens PQMS across the enterprise.
Provides support and advice to executives and other senior management engaged in leading transformation initiatives throughout the enterprise.
Monitors external improvement and healthcare trends and incorporates new thinking to continuously improve improvement efforts and our management system.

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.
Education: Bachelors degree in a work-related field/discipline from an accredited college or university.

Experience: Five (5) years of directly related work experience, as an advanced lean practitioner.

License/Certification: None required.

Knowledge, Skills, and Abilities

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

Able to provide leadership and influence others, at all levels of the organization.
Advanced understanding of lean principles, systems, methods & tools. Able to act as both a thought leader and operational expert in lean management systems, methods & tools.
Exemplary coaching skills, developing leaders through asking questions and humble enquiry.
Exemplary project management skills with the ability to ensure that key milestones and deliverables are achieved as agreed.
High level assessment and evaluation skills that focus on the elements of value as they relate to our patients, staff and the organization.
High level strategic thinking, conceptual and analytical skills.
Highly developed collaboration and partnership skills, working with others to deliver a shared vision and continuous improvement in performance.
Adaptable and flexible with an ability to learn rapidly, pivot when necessary in response to a dynamic environment.
Deep understanding of A3 thinking and the importance of Gemba based learning and PDCA.
Knowledge of inpatient and clinic operations, and primary support processes.
Able to communicate effectively at all organizational levels, and to instruct, persuade, resolve conflicts, & consult.
Able to establish and maintain effective relationships with widely diverse groups, including individuals at all levels both within and outside the organization.
Able to resolve conflicts and negotiate with others to achieve breakthrough results.
Able to motivate, engage and sustain team members in the improvement journey.

Physical Requirements and Working Conditions
The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Additional Information

Stanford Childrens Health is committed to the deployment of a management system based on Lean Thinking, where the goal is to deliver value by continuously improving the quality and service of the care we deliver while also increasing affordability of care through the removal of waste. This is done by empowering, developing, and supporting leadership and front line workers to improve processes and solve problems as part of their daily work. At Stanford Childrens Health, our improvement approach is called the Packard Quality Management System (PQMS). PQMS is a patient and family-centered management and improvement system for making our work simpler, more effective and safer so that we can make every patients and familys outcomes and experience extraordinary. The Performance Improvement department, reporting up to the Chief Quality Officer, is leading the development, promotion, & deployment of PQMS.


* Preferred: Ten (10) years total, with five (5) plus years in a hospital environment.

* Preferred Licensure/Certification: A recognized lean certification.

Equal Opportunity Employer

L ucile Packard Childrens Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.

Keywords: Stanford Children's Health | Lucile Packard C, Palo Alto , Director - Performance Improvement Enterprise Transformation (1.0 FTE, Days) Related Jobs, Other , Palo Alto, California

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