Director - Performance Improvement Enterprise Transformation (1.0 FTE, Days)
Company: Stanford Children's Health | Lucile Packard C
Location: Palo Alto
Posted on: May 3, 2021
Here you have the potential and support to achieve extraordinary
outcomes for healthier, happy lives
Director - Performance Improvement Enterprise Transformation (1.0
At Stanford Childrens Health, we know world-renowned care begins
with world-class caring. That's why we combine advanced
technologies and breakthrough discoveries with family-centered
care. It's why we provide our caregivers with continuing education
and state-of-the-art facilities, like the newly remodeled Lucile
Packard Children's Hospital Stanford. And it's why we need caring,
committed people on our team - like you. Join us on our mission to
heal humanity, one child and family at a time.
This paragraph summarizes the general nature, level and purpose of
The Director of Performance Improvement Enterprise Transformation,
a senior practitioner and coach of Lean improvement methodologies,
will contribute to the Lean transformation by overseeing the
improvement work of the PI department including leading large,
complex enterprise wide strategic initiatives and improvement
efforts that will result in high impact, significant outcomes for
patients, staff and the organization. This position leads,
supervises and is supported by a team of Performance Improvement
staff that work collaboratively with the Performance Improvement
Director of Capability Development, Senior Improvement Coach,
Medical Director, Performance Improvement, Vice President,
Performance Improvement, and Executive Director, to advance PQMS
and deliver value to patients and internal customers.
The essential functions listed are typical examples of work
performed by positions in this job classification. They are not
designed to contain or be interpreted as a comprehensive inventory
of all duties, tasks, and responsibilities. Employees may also
perform other duties as assigned.
Employees must abide by all Joint Commission Requirements including
but not limited to sensitivity to cultural diversity, patient care,
patient rights and ethical treatment, safety and security of
physical environments, emergency management, teamwork, respect for
others, participation in ongoing education and training,
communication and adherence to safety and quality programs,
sustaining compliance with National Patient Safety Goals, and
licensure and health screenings.
Must perform all duties and responsibilities in accordance with the
Service Standards of the Hospital(s).
Leads and manages key enterprise strategic initiatives in
collaboration with sponsors / SCH Executive and the Performance
Improvement leadership team.
Ensures alignment of transformational efforts to the organizational
Monitors the impact and value of transformational and key
improvement activities, and identifies continuous improvement
Encourages the de-selection of improvement initiatives that do not
align with True North or PQMS mindset or increase the work-load
beyond a manageable level.
Develops team members (PI staff and work teams) through coaching,
A3 thinking and the provision of experiential learning.
Provides leadership and management to Performance Improvement
staff, assigning work streams and activities based on expertise,
development opportunities and work-load.
Influences executive, senior and front-line leaders in their
problem solving, planning, thinking, and decision making that
aligns with organizational True North and strengthens PQMS across
Provides support and advice to executives and other senior
management engaged in leading transformation initiatives throughout
Monitors external improvement and healthcare trends and
incorporates new thinking to continuously improve improvement
efforts and our management system.
Any combination of education and experience that would likely
provide the required knowledge, skills and abilities as well as
possession of any required licenses or certifications is
Education: Bachelors degree in a work-related field/discipline from
an accredited college or university.
Experience: Five (5) years of directly related work experience, as
an advanced lean practitioner.
License/Certification: None required.
Knowledge, Skills, and Abilities
These are the observable and measurable attributes and skills
required to perform successfully the essential functions of the job
and are generally demonstrated through qualifying experience,
education, or licensure/certification.
Able to provide leadership and influence others, at all levels of
Advanced understanding of lean principles, systems, methods &
tools. Able to act as both a thought leader and operational expert
in lean management systems, methods & tools.
Exemplary coaching skills, developing leaders through asking
questions and humble enquiry.
Exemplary project management skills with the ability to ensure that
key milestones and deliverables are achieved as agreed.
High level assessment and evaluation skills that focus on the
elements of value as they relate to our patients, staff and the
High level strategic thinking, conceptual and analytical
Highly developed collaboration and partnership skills, working with
others to deliver a shared vision and continuous improvement in
Adaptable and flexible with an ability to learn rapidly, pivot when
necessary in response to a dynamic environment.
Deep understanding of A3 thinking and the importance of Gemba based
learning and PDCA.
Knowledge of inpatient and clinic operations, and primary support
Able to communicate effectively at all organizational levels, and
to instruct, persuade, resolve conflicts, & consult.
Able to establish and maintain effective relationships with widely
diverse groups, including individuals at all levels both within and
outside the organization.
Able to resolve conflicts and negotiate with others to achieve
Able to motivate, engage and sustain team members in the
Physical Requirements and Working Conditions
The Physical Requirements and Working Conditions in which the job
is typically performed are available from the Occupational Health
Department. Reasonable accommodations will be made to enable
individuals with disabilities to perform the essential functions of
Stanford Childrens Health is committed to the deployment of a
management system based on Lean Thinking, where the goal is to
deliver value by continuously improving the quality and service of
the care we deliver while also increasing affordability of care
through the removal of waste. This is done by empowering,
developing, and supporting leadership and front line workers to
improve processes and solve problems as part of their daily work.
At Stanford Childrens Health, our improvement approach is called
the Packard Quality Management System (PQMS). PQMS is a patient and
family-centered management and improvement system for making our
work simpler, more effective and safer so that we can make every
patients and familys outcomes and experience extraordinary. The
Performance Improvement department, reporting up to the Chief
Quality Officer, is leading the development, promotion, &
deployment of PQMS.
* Preferred: Ten (10) years total, with five (5) plus years in a
* Preferred Licensure/Certification: A recognized lean
Equal Opportunity Employer
L ucile Packard Childrens Hospital Stanford strongly values
diversity and is committed to equal opportunity and
non-discrimination in all of its policies and practices, including
the area of employment. Accordingly, LPCH does not discriminate
against any person on the basis of race, color, sex, sexual
orientation or gender identity, religion, age, national or ethnic
origin, political beliefs, marital status, medical condition,
genetic information, veteran status, or disability, or the
perception of any of the above. People of all genders, members of
all racial and ethnic groups, people with disabilities, and
veterans are encouraged to apply. Qualified applicants with
criminal convictions will be considered after an individualized
assessment of the conviction and the job requirements, and where
applicable, in compliance with the San Francisco Fair Chance
Keywords: Stanford Children's Health | Lucile Packard C, Palo Alto , Director - Performance Improvement Enterprise Transformation (1.0 FTE, Days)
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