Patient Admin Specialist II

Company: Stanford Health Care
Location: Palo Alto
Posted on: May 3, 2021

Job Description:

If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered.

The primary responsibility of the Patient Administrative Specialist is to handle new patient coordination, surgery scheduling, and other front office functions in the outpatient clinical setting. An Patient Administrative Specialist supports any and all administrative tasks related to the daily operations of the clinic.

**Primary Functions:**

+ Entry, Front Desk, check-in/out

+ Performs specialized function 80% of work

+ Specialized functions: - Master Scheduling - New Patient Coordination - Authorization Coordination - Surgery/Procedure Scheduling

+ Specialized data collection/coordination

**Essential Duties:** The essential functions listed are typical examples of work performed by positions in this job classification, and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

+ Employees must abide by all Joint Commission requirements including, but not limited to, sensitivity to cultural diversity, patient care, patients' rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

+ Greets and welcomes patients and assists them with initial questions regarding appointments, payments, schedules, etc.

+ Answers multi-line phone, screens and routes calls, takes messages for clinic staff and physicians Assures appropriate verifications and authorizations are complete before patient sees provider.

+ Communicate with providers regarding scheduling preferences, and ability to respond to urgent patient needs.

+ Provide doctor-patient support using reference documents and tools.

+ Carry out various administrative tasks, including maintaining information and paging directory databases, and processing internal forms.

+ Utilize all functionality of the telephone system and electronic medical records systems in performing assigned job tasks.

+ Meet/Exceed organizational and department service standards.

+ Answers non-clinical CRMs, escalating where appropriate.

+ Answers non-clinical patient messages, escalating where appropriate.

+ Managing and distributing faxes, mail, and filing of clinic-specific documentation.

**Minimum Experience Required:**

+ 1+ years' experience working in healthcare setting (i.e. hospital, medical / dental office, nursing facilities etc.) **OR** 2+ years' experience working in customer service within a non-healthcare industry (hospitality, public relations, banking, concierge services, etc.)

**Minimum Education Required:**

+ High School Diploma/GED

**Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in** **all of** **its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.**

At Stanford Health Care, we seek to provide patients with the very best in diagnosis and treatment, with outstanding quality, compassion and coordination. With an unmatched track record of scientific discovery, technological innovation and translational medicine, Stanford Medicine physicians are pioneering leading edge therapies today that will change the way health care is delivered tomorrow.

As part of our spirit of discovery, we also leverage our deep relationships with luminary Silicon Valley companies to develop new ways to deliver preeminent patient care.

Learn about our awards (https://stanfordhealthcare.org/about-us/awards.html) and significant events (https://stanfordhealthcare.org/about-us/our-history.html) .

Keywords: Stanford Health Care, Palo Alto , Patient Admin Specialist II, Other , Palo Alto, California