Assistant Manager - Interpreter Services (1.0 FTE, Days)
Company: Lucile Packard Children's Hospital Stanford
Location: Palo Alto
Posted on: May 3, 2021
Patient Services 1.0 FTE, 8 Hour Day ShiftAt Stanford Childrens
Health, we know world-renowned care begins with world-class caring.
That's why we combine advanced technologies and breakthrough
discoveries with family-centered care. It's why we provide our
caregivers with continuing education and state-of-the-art
facilities, like the newly remodeled Lucile Packard Children's
Hospital Stanford. And it's why we need caring, committed people on
our team - like you. Join us on our mission to heal humanity, one
child and family at a time. Assists with the day-to-day management
and coordination of Interpreter Services to accomplish quality
results in an accurate, efficient, timely manner consistent with
departmental goals. Assists in planning, organizing, coordinating,
directing and reviewing the operations and staff of Interpreter
Services. Acts for the Manager - Interpreter Service in the
managers absence. Essential Functions: The essential functions
listed are typical examples of work performed by positions in this
job classification. They are not designed to contain or be
interpreted as a comprehensive inventory of all duties, tasks, and
responsibilities. Employees may also perform other duties as
assigned. Must perform all duties and responsibilities in
accordance with the Service Standards of the Hospital(s).
Assists in planning, organizing, coordinating, directing and
reviewing the operations and staff of Interpreter Services.
Designs and delivers or arranges for staff training and ensures
that staff is compliant with HIPAA and hospital requirements.
Manages work flows of information systems for continued process
improvement; alerts technical support for any optimizations needed;
reports changes for updates in policies; manages (VMI) video
medical interpretation and (VRS) Video Relay Service) applications
to ensure continuity of service to all hospital departments; serves
as liaison with the Information Technology Department and vendors
for system upgrades and when issues occur to ensure timely
Participates in preparing and administering the budget for
Interpreter Services; continuously monitors and verifies
expenditures to ensure that they are within budgetary limits.
Performs supervisory functions by interviewing, selecting and
providing training for new staff; by approving or disapproving
recommendations from subordinate staff on personnel actions; by
evaluating subordinates' performance; by hearing and resolving
employee grievances; and by determining the need for and initiating
disciplinary action in order to ensure adequate and competent
staffing for the agency, program, division or institution.
Represents Interpreter Services to other hospital departments,
clinical areas, physicians, staff, Stanford University and external
agencies; may serve on various committee and workgroups.
Reviews staffing levels in conjunction with the introduction or
extension of new technology and requests for service to determine
best use of staff and advises top management accordingly.
Schedules regular, relief and agency Interpreters to ensure
adequate coverage, prioritizing staff assignments as needed based
on last-minute requests or staffing shortages.
Works on special projects and assists the Manager - Interpreter
Services in such duties as may be assigned or delegated including
recommendations regarding policies and procedures. Minimum
Qualifications: Any combination of education and experience that
would likely provide the required knowledge, skills and abilities
as well as possession of any required licenses or certifications is
qualifying. Education: Bachelor's degree in a work-related
discipline/field from an accredited college or university
Experience: Four (4) years of progressively responsible and
directly related experience Knowledge, Skills, and Abilities: These
are the observable and measurable attributes and skills required to
perform successfully the essential functions of the job and are
generally demonstrated through qualifying experience, education, or
Ability to assume responsibility and take accountability for
Ability to effectively communicate program concepts and terminology
appropriate to the relevant business line in both English and
Ability to establish and maintain effective working
Ability to interact well with persons from diverse cultural and
socioeconomic backgrounds Ability to learn new software, hardware,
and technical equipment quickly.
Ability to mediate and resolve complex problems and issues Ability
to provide. leadership and influence others.
Ability to work effectively both as a team player and leader.
Knowledge and understanding of nonverbal and cultural patterns
necessary to effectively communicate medical and colloquial
terminology in both spoken and written forms in targeted
Knowledge of computer systems and software used in functional
Knowledge of cultural and perceptual factors that may affect
patient treatment and communication Knowledge of interpreter
services systems, procedures, policies and practices as well as
interpreter ethical standards and interpreter competency
Knowledge of Medical Terminology.
Knowledge of principles and practices of organization,
administration, fiscal and personnel management. Equal Opportunity
Employer L ucile Packard Childrens Hospital Stanford strongly
values diversity and is committed to equal opportunity and
non-discrimination in all of its policies and practices, including
the area of employment. Accordingly, LPCH does not discriminate
against any person on the basis of race, color, sex, sexual
orientation or gender identity, religion, age, national or ethnic
origin, political beliefs, marital status, medical condition,
genetic information, veteran status, or disability, or the
perception of any of the above. People of all genders, members of
all racial and ethnic groups, people with disabilities, and
veterans are encouraged to apply. Qualified applicants with
criminal convictions will be considered after an individualized
assessment of the conviction and the job requirements, and where
applicable, in compliance with the San Francisco Fair Chance
Ordinance. REQNUMBER: 12982-1A
Keywords: Lucile Packard Children's Hospital Stanford, Palo Alto , Assistant Manager - Interpreter Services (1.0 FTE, Days), Other , Palo Alto, California
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