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The position is for a Medical Assistant / Patient Care
Coordinator II in the Clinical Neuroscience Department.
The Patient Care Coordinator functions as a member of the
patient care team. The position performs clinical tasks and
procedures to support the delivery of care and to promote efficient
use of the physician's time as well as performs all clerical duties
required to complete patient Check-in/Check-out. The Patient Care
Coordinator is responsible for assisting patients obtain services
in a timely manner and assuring efficient utilization of the
physician's appointment schedule and in the coordination of patient
This position administers and coordinates referrals and service
authorization process, rooming duties and performs other clinic
front desk activities.
The essential functions listed are typical examples of work
performed by positions in this job classification, and are not
designed to contain or be interpreted as a comprehensive inventory
of all duties, tasks, and responsibilities. Specific duties and
responsibilities may vary depending on department or program needs
without changing the general nature and scope of the job or level
of responsibility. Employees may also perform other duties as
Employees must abide by all Joint Commission requirements
including, but not limited to, sensitivity to cultural diversity,
patient care, patients' rights and ethical treatment, safety and
security of physical environments, emergency management, teamwork,
respect for others, participation in ongoing education and
training, communication and adherence to safety and quality
programs, sustaining compliance with National Patient Safety Goals,
and licensure and health screenings.
+ Prepares the necessary information (i.e. lab and procedural
results), equipment and supplies for exam.
+ Assists physicians with procedure set-ups, patient procedures
+ Performs patient care, including vital signs, weights,
rooming, assisting with procedures, medication administration
(vaccinations) and injections and other necessary tests.
+ Administers medication following approved procedures and only
after checking medication and dose with a licensed person.
+ Processes requests for prescription refills according to
+ As required, performs waived testing (urine dipstick, urine
pregnancy test, blood glucose testing), perform EKGs, administer
+ Collects and sends specimens to appropriate labs for testing
+ Assists the physician with maintaining preventive health
measures for a panel of patients.
+ Promptly and accurately reports and refers patient's concerns
and symptoms, reactions, changes (appropriate to age) to licensed
+ Schedules and edits and maintains patient physician
appointments for new and returning patients, using the scheduling
+ Schedule radiology appointments.
+ Maintains clean and orderly exam rooms, hallways and work
+ Effectively responds to inquiries from patients, their
relatives and/or referring physicians on services and provides
accurate information in a timely fashion.
+ Provides information, referrals and customer service
+ Acts as a patient advocate, coordinator and liaison for
Stanford Health Care in dealing with the community.
+ Acts as non-clinical liaison/concierge/navigator for the
referred patients in any way the patient needs before, during or
after an encounter with a Stanford medical facility.
+ Informs patient's authorization and collects payment for new
and returning patients, using the scheduling system.
+ Collects patient demographic and insurance data and enters
into systems as well as assigns medical record numbers
+ Assures appropriate verifications and authorizations are
complete before patient sees provider
+ Assists with all messaging from the patient to the physician
in a timely manner.
+ Coordinates with SHC Special Patient Services
+ Requires full knowledge of basic analytical principles,
concepts, and methods and the ability to apply established
practices and concepts to perform work.
**Education** : High School Diploma or GED equivalent, and
Medical Assistant Certificate/Diploma from an approved
school/institution or equivalent documented training (i.e. military
medic, EMT, etc.).
**Experience** : 1 - 5 years of directly related experience
**Equal Opportunity Employer Stanford Health Care (SHC) strongly
values diversity and is committed to equal opportunity and
non-discrimination in** **all of** **its policies and practices,
including the area of employment. Accordingly, SHC does not
discriminate against any person on the basis of race, color, sex,
sexual orientation or gender identity and/or expression, religion,
age, national or ethnic origin, political beliefs, marital status,
medical condition, genetic information, veteran status, or
disability, or the perception of any of the above. People of all
genders, members of all racial and ethnic groups, people with
disabilities, and veterans are encouraged to apply. Qualified
applicants with criminal convictions will be considered after an
individualized assessment of the conviction and the job
At Stanford Health Care, we seek to provide patients with the
very best in diagnosis and treatment, with outstanding quality,
compassion and coordination. With an unmatched track record of
scientific discovery, technological innovation and translational
medicine, Stanford Medicine physicians are pioneering leading edge
therapies today that will change the way health care is delivered
As part of our spirit of discovery, we also leverage our deep
relationships with luminary Silicon Valley companies to develop new
ways to deliver preeminent patient care.
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