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DESIGN RESEARCH & TESTING MANAGER

Company: Ford Motor Company
Location: Palo Alto
Posted on: May 3, 2021

Job Description:

**42009BR****Job Title:**DESIGN RESEARCH & TESTING MANAGER**Job Description & Qualifications:**At Ford Motor Company, we believe freedom of movement drives human progress. We also believe in providing you with the freedom to define and realize your dreams. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrows transportation.Our AV XD team brings together world-class specialists to research, design, develop and launch groundbreaking services at the intersection of hardware, software and content that allow people to reach their full potential. We will continue to employ the foundational elements of design thinking, psychology, and aesthetics into our process. Together we will build and deliver seemingly impossible experiences that define new categories and disrupt current business models that will advance Fords mission of connecting the world!The ecosystem of driverless systems and solutions represent a complex design challenge that will require considerable user research. The AV XD team is seeking an experienced person who will test and evaluate industry-leading experiences that align with needs of our end-users, businesses and cities. Determining the appropriate research will require a deep understanding of a mix of research methods to inform our learning objectives. The candidate will need to balance between scrappy and rigor; to investigate the motivations behind peoples mobility habits and how these patterns create value for the business. This role is a full-time staff position based in our XD office in Palo Alto, California.**What youll be able to do:**+ Your design research efforts will touch on all facets of the driverless ecosystem; will be highly hands-on, creative, and collaborative across cross-functional teams that relate to the app experience, vehicle interactions, in-vehicle experience, and specific partnerships experiences+ Ensure the human is at the center of all decisions by representing the customer voice, acting as an interpreter of their values, needs and motivations. You will partner with service design teams, marketing, CX and data analysts to research, test and evaluate touchpoints and capabilities across the AV ecosystem, while maintaining the integrity and cohesiveness of our user experience+ The role requires you to be an expert researcher to become a trusted, strategic partner to product stakeholders and strategic partners by communicating and demonstrating the value of user research and by delivering insights that lead to measurable business value+ Act as a change agent, sparking fresh ideas and perspectives that infuse caring relationship for our users to build a compassionate culture throughout the organization; sharing the feelings of those who will increase personal wellness and advancement from our mobility services+ Develop the research practice that will pursue a deep understanding of our target customers by leading best practices through field research, surveys, lab studies, and other methods (existing or invented) that you identify to be most effective+ Have experience researching, evaluating and refining B2B and/or B2C services**The minimum requirements we seek:**+ Bachelors degree in Psychology, Human Factors, Human Computer Interaction, Design, Cognitive Psychology, Cognitive Science, or Business+ Seven or more years of experience with user research, quantitative research, qualitative research, or research as part of a multi-disciplinary team+ At least four years of experience with people management+ Three or more years of experience with B2B and B2C services, consumer insights, or product development**Our preferred requirements:**+ Masters degree in Psychology, Human Factors, Human Computer Interaction, Design, Cognitive Psychology, Cognitive Science or similar+ A strong portfolio demonstrating past work experience and deliverables in user experience research and testing (e.g. study plans, reports, presentations and data visualizations+ Experience with the design, development and launch of B2B or B2C facing services.+ Entrepreneur-like mentality that has crafted and launched services+ Lives, breathes, respects all forms of design-centric subject areas+ Excellent understanding of production design practices, general product development processes, timing and product cycles+ Ability to innovate, visualize and prototype new concepts to demonstrate and test with users and partners+ Experience owning a project vision, execution, quality and rewording client relationship.+ Experience with user research, concepting, ideation and iterative prototyping.+ Assist with workshop planning and facilitation**What youll receive in return:**As part of the Ford family, youll enjoy excellent compensation and a comprehensive benefits package that includes generous PTO, retirement, savings and stock investment plans, incentive compensation and much more. Youll also experience exciting opportunities for professional and personal growth and recognition.If you have what it takes to help us redefine the future of mobility, wed love to have you join us.Candidates for positions with Ford Motor Company must be legally authorized to work in the United States on a permanent basis. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.By choice, we are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.**Auto req ID:**42009BR**Company:**Ford Motor Company**Function:**Autonomous Vehicles**Skill Team:**Autonomous Vehicles (AV)**Sub-Component:**Autonomous Vehicles**State:**California**Location:**Palo Alto

Keywords: Ford Motor Company, Palo Alto , DESIGN RESEARCH & TESTING MANAGER, Other , Palo Alto, California

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