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Mixed Methods User Researcher (contract)

Company: Earnin
Location: Palo Alto
Posted on: May 3, 2021

Job Description:

About Earnin:

Earnin is a community-supported financial platform with a suite of tools that let people take control of their financial future. Earnin started out by solving one of the greatest - and least discussed - inequities in the American financial system: the practice of employers paying workers bi-weekly. Earnin's core product, Cash Out, allows people to access the pay they've already earned. There are no loans or hidden costs. People pay what they choose. Other products include: Balance Shield, which helps prevent overdrafts, a financial calendar that helps people budget and schedule payments, and Tip Yourself - a revolutionary free social savings app.

Funding: Series C, current funding partners include Andreessen Horowitz, DST, Matrix Partners, Ribbit Capital, Felicis Ventures and March Capital.

Join us and help build a new financial system focused on fairness and people's needs.

You can help make a difference!

About the Team:

Nothing is more important to us than the trust our customers have placed in us. Earnin Design & Research is responsible for fostering that trust-through diligent customer research, innovative product strategy, and crafting high-quality user experiences.

Our designers and researchers are deployed into cross-functional product pods to work collaboratively, autonomously, and rapidly. We're tasked with solving the company's largest challenges during our hyper-growth phase.

What You'll Do:

  • Assist in all aspects of designing and executing empirical and qualitative research projects to inform company product innovation and strategy
  • Closely support, coordinate, and collaborate with multiple product teams throughout the research process
  • Enable others at Earnin to conduct their own quantitative research and make data-driven decisions
  • Manage ongoing survey research programs such as effort and trust.
  • Define and measure quantitative user experience goals and metrics in collaboration with cross-functional partners
  • Plan and conduct quantitative research, such as logs analysis and survey research
  • Create dashboards making quantitative data accessible to others
  • Triangulate data from quantitative research and other sources to glean insights and actionable recommendations for the Earnin business and product
  • Visualize data to tell compelling stories
  • Report insights and recommendations to business and products teams, as well as leadership

What We're Looking For:

  • 3+ years of quantitative or mixed method user research experience for mobile consumer products. Fintech experience is a huge plus.
  • Experience conducting various research methodologies such as survey writing, survey analysis, and journey mapping. Qualitative research experience such as user interviews, usability studies and field studies is a plus.
  • Experience working with and supporting product teams (especially product managers and product designers) to ship user-facing mobile projects
  • Effective collaboration with a range of functions including legal, security, design, data science, and more
  • 2+ years of experience in systematic or quantitative investing
  • Experience analyzing complex data and building statistical models
  • Programming proficiency in R or Python (you have written massive amounts of code, employing revision control, and testing)
  • Programming competency in SQL preferred
  • Ability to work across multiple projects in a fast-paced environment
  • Familiarity with the product development process and design methods
  • An ability to ask the right questions and think outside the box
  • Humility as a quick learner who's comfortable with change
  • BS or Masters Degree in mathematics, statistics, economics or computer science (or a related quantitative discipline). If you are thinking about doing a PhD someday, chances are you'll love our team.

This is a 40 hour/week contract position that may convert to FTE.

At Earnin, we believe that the best way to build a financial system that works for everyday people is by hiring a team that represents our diverse community. Our team is diverse not only in background and experience, but also in perspective. We celebrate our diversity and strive to create a culture of belonging. Earnin does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), gender identity, gender expression, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, registered domestic partner status, sexual orientation, genetic information, or any other basis protected by local, state, or federal laws. Earnin is an E-Verify participant.

Earnin does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team.

Keywords: Earnin, Palo Alto , Mixed Methods User Researcher (contract), Other , Palo Alto, California

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