PaloAltoRecruiter Since 2001
the smart solution for Palo Alto jobs

Delivery Manager

Company: MuleSoft
Location: Palo Alto
Posted on: May 3, 2021

Job Description:

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryMulesoft - Customer Success GroupJob DetailsMuleSoft's Professional Services team works across every technology and system to deliver solutions to customers in every industry. This team primarily manages project/clients in the Financial Services and Industry sectors. As a Delivery Manager on our Services team, you will play a key part of our Services practice growth, help implement best practices and new methodologies, and help our organization continually define what delivery excellence is within MuleSoft.Our Delivery Managers handle all aspects of the post-sale Services engagement, and you will manage a vast portfolio of customers and projects that will vary in size, complexity, industry domain, and use-case in general across their entire lifestyle. On top of driving projects toward completion, you will also play a key part in the renewal and add-on sales process.What you'll achieve:3 months:Complete MuleSoft product training and become an expert in our Outcome Based Delivery methodologyLearn our Services team internal process as it relates to booking and revenue recognition, staffing and resourcing, partner engagement, and engagement kickoff and closureOwn and manage at least one billable account in a solo capacity; take a leadership role in staffing your accounts for extensions and subsequent SOWs12 months:Contribute to enhance and expand our Outcome Based Delivery methodologyWork with Services leadership to help build out your practiceBecome a key stakeholder in your accounts renewal and add-on process through continuous collaboration with Engagement Managers, Customer Success, and Account ExecutivesWhat you'll need to be successful:Ability to manage a portfolio - time management, prioritization, setting customer expectationsEngagement Planning - technical understanding, strategic mindset, translating MuleSoft vision (API-Led) into a tangible project plan5 years+ experience working in Healthcare and Life Science with payers and providersEngagement Execution - identify and mitigate risk, status reporting, and operationsPost Engagement - ability to identify renewal and add-on opportunities, using lessons learned and looping them back into our internal best practicesDeep program management experience managing multiple projects varying in size at one time; PMP/Scrum master/ SAFe Agilist certifications preferredTrack record of executing projects from start to finish with a strong prioritization and time management POVProven successful outcomes for projects and programs of 5 million dollars of budget/revenue and higherTechnical understanding to evangelize our vision and implement it into project/account planningTrack record of reviving high pressure/at-risk accountsHighly collaborative with Services sellers, architects, consultants, third-party partners, and customersGeneralist attributes between technology, consulting, project delivery, and internal practice buildingFamiliar with Netsuite OpenAir or similar PSA toolFamiliar with both Agile and Waterfall methodologyAbility to travel 25% - 50% of the time (varies depending on customer needs, focused within Region)About MuleSoft, a Salesforce companyOur mission is to help organizations change and innovate faster by making it easy to connect the world's applications, data, and devices. Companies like Spotify, McDonald's, and Unilever rely on MuleSoft to stay agile, deliver faster, and make the most of their IT investment with API-led connectivity. Hiring exceptional people who want to build a great company together is our number one priority, and we're committed to providing an equal opportunity workplace where everyone is supported and inspired to do their best work. We work tirelessly to build this culture, and we're proud to have been named the #1 Top Workplace in the Bay Area and a best place to work 6 years in a row.Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our and are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. and do not accept unsolicited headhunter and agency resumes. and will not pay any third-party agency or company that does not have a signed agreement with or .Salesforce welcomes all.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Keywords: MuleSoft, Palo Alto , Delivery Manager, Other , Palo Alto, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Palo Alto RSS job feeds