Director - Ambulatory Practice Management - Clinic-Administration (1.0FTE, Days)
Company: Stanford Children's Health | Lucile Packard C
Location: Palo Alto
Posted on: May 3, 2021
Here you have the potential and support to achieve extraordinary
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Director - Ambulatory Practice Management - Clinic-Administration
At Stanford Childrens Health, we know world-renowned care begins
with world-class caring. That's why we combine advanced
technologies and breakthrough discoveries with family-centered
care. It's why we provide our caregivers with continuing education
and state-of-the-art facilities, like the newly remodeled Lucile
Packard Children's Hospital Stanford. And it's why we need caring,
committed people on our team - like you. Join us on our mission to
heal humanity, one child and family at a time.
This paragraph summarizes the general nature, level and purpose of
The Director of Ambulatory Physician Practice Management provides
overall operational leadership and is responsible for the direction
and performance of all outpatient physician practices. The Director
will assist the VP of Ambulatory Care in the development of long
and short-term group practice operating plans which may include
operational improvement analyses, budget development, and
break-even analysis. The Director will work across all ambulatory
locations, including Lucile Packard Childrens Hospital on Stanfords
campus, California Pacific Medic al Center in San Francisco, and
John Muir Hospital in Walnut Creek. The Director is responsible for
leadership, strategic planning and delivery, evaluation, and
management of all ambulatory physician practice operations. Directs
operations by providing oversight and guidance to physician
practice managers/staff and responsible for development and
implementation of standardized operations across all practices.
Provides oversight and monitors charge capture across physical
practices. Responsible for directly managing physician practices as
The essential functions listed are typical examples of work
performed by positions in this job classification. They are not
designed to contain or be interpreted as a comprehensive inventory
of all duties, tasks, and responsibilities. Employees may also
perform other duties as assigned.
Employees must abide by all Joint Commission Requirements including
but not limited to sensitivity to cultural diversity, patient care,
patient rights and ethical treatment, safety and security of
physical environments, emergency management, teamwork, respect for
others, participation in ongoing education and training,
communication and adherence to safety and quality programs,
sustaining compliance with National Patient Safety Goals, and
licensure and health screenings.
Must perform all duties and responsibilities in accordance with the
Service Standards of the Hospital(s).
Provides leadership through oversight and setting strategic
direction for all Physician Practice areas across Ambulatory.
Responsible for effective and efficient operations within the
practices including, but not limited to, patient/family
satisfaction with the care experience across the specialties, space
planning for future needs/ growth, training/education,
quality/safety oversight, accreditation/regulatory affairs,
marketing, continuous improvement, financial performance, template
creation alignment, and oversight of consistent use of guided
questionnaires by practice.
Develops standardized approaches and consistency across various
ambulatory practices. Collaborates with Chief of Staff, Service
leaders to ensure that practices are optimized and ensures
ambulatory metrics and goals are met with respect to outpatient
volume, budget, and patient experiences. Monitors overall charge
capture and recommends appropriate action to improve capture.
In partnership with the Clinical Chiefs of Service, develops
standard protocol and work for practice managers and provides
leadership in integrating the practice managers fully into the
practice as a dyad partner to the Chief. Coordinates clinical
issues with Medical Director/Service Chief.
Works with Physician Practice leadership dyads, the FPO (Faculty
Practice Organization) and Marketing team on business development
for Physician Practices(s), including but not limited to outreach
efforts/networking with community providers, public relations,
marketing strategy development, website enhancements and
Monitors, interprets, and analyzes all ambulatory practice
performance for practice efficiency and in realizing established
plans and objectives. Identifies and reports undesirable trends and
potential business opportunities and makes recommendations for
Provides leadership, guidance, and mentors practice managers to
develop and refine business plans and cases. Identifies
education/training for leadership development.
Monitors practice activities to ensure compliance with all
applicable governmental regulations and practice standards
Collaborates with Vice President and participates in key decisions
pertaining to strategic initiatives, operating model and
operational execution. Assists in developing and directing the
implementation of strategic business and/or operational plans,
projects, programs, and systems.
Responsible for analyzing and exploring means of reducing practice
operating costs, and increasing revenues based on knowledge of
market trends, financial reports, and strategic initiatives.
Reviews patient satisfaction indicators and develops and implements
programs across practices to elevate patient satisfaction.
Provides leadership in process improvement, change management,
strategic planning, and business development, provider partnership,
and quality management.
Develops and defines standard metrics, dashboards and reports to
assess health of the practice and for the review with the Vice
President of Ambulatory Care.
Directs the development, implementation, and monitoring of policies
and procedures which support the organization's goals and business
Chairs appropriate ambulatory committees and task forces as
Any combination of education and experience that would likely
provide the required knowledge, skills and abilities as well as
possession of any required licenses or certifications is
Education: Bachelors degree in a work-related discipline
(healthcare, business preferred) /field from an accredited college
Experience: Seven (7) years of progressively responsible and
directly related work experience including three (3) years of
management/ leadership experience.
License/Certification: None Required
Knowledge, Skills, and Abilities
These are the observable and measurable attributes and skills
required to perform successfully the essential functions of the job
and are generally demonstrated through qualifying experience,
education, or licensure/certification.
Knowledge of principles and practices of organization,
administration, fiscal and personnel management.
Knowledge of local, state and federal regulatory requirement
related to the functional area.
Knowledge of computer systems and software used in functional
Knowledge and/or experience with office practice finances and
Knowledge and experience with informatics and data analytics with
strong computer skills.
Ability to develop long-range business plans and strategies.
Ability to establish and maintain excellent client relationship,
exhibit exemplary interpersonal skills and exercise sound judgment
and professionalism in business and personnel matters.
Ability to work independently and as part of a team.
Strong influencing skills and perseverance to handle physician and
employee relations issues and to facilitate discussions with
follow-up and resolution.
Ability to exercise a high degree of initiative, judgment,
discretion, and decision-making.
Ability to analyze situations accurately and take effective
Strong communication and interpersonal skills including the ability
to establish and maintain effective working relationships with
Strong decision making and problem solving skills, as well as being
detail and customer service oriented.
Physical Requirements and Working Conditions
The Physical Requirements and Working Conditions in which the job
is typically performed are available from the Occupational Health
Department. Reasonable accommodations will be made to enable
individuals with disabilities to perform the essential functions of
Equal Opportunity Employer
L ucile Packard Childrens Hospital Stanford strongly values
diversity and is committed to equal opportunity and
non-discrimination in all of its policies and practices, including
the area of employment. Accordingly, LPCH does not discriminate
against any person on the basis of race, color, sex, sexual
orientation or gender identity, religion, age, national or ethnic
origin, political beliefs, marital status, medical condition,
genetic information, veteran status, or disability, or the
perception of any of the above. People of all genders, members of
all racial and ethnic groups, people with disabilities, and
veterans are encouraged to apply. Qualified applicants with
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