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CB CRE Digital - UX Research Vice President

Company: JPMorgan Chase Bank, N.A.
Location: Palo Alto
Posted on: May 3, 2021

Job Description:

Help us on our mission to create best in class digital experiences at JPMorgan Chase.

We are looking for a creative and resourceful UX Researcher to join our Commercial Real Estate Digital team.

As the ideal candidate, you excel at leading product, design, and business teams through strategic research initiatives, helping them identify and answer their most pressing research questions. Your research toolkit includes both qualitative and quantitative methods and your experience spans generative and evaluative research efforts. You are a self-starter and comfortable working in a team environment with shifting directives and ambiguity. Familiarity in Design Thinking methodology and workshop planning and facilitation is a big plus.

Your work will have reach and impact on a large scale in the financial services sector while working in a creative, dynamic and multicultural environment.


Our office is located in Palo Alto. however, due to Covid-19, most of us are currently working remotely. When the team returns to the office it is expected the candidate to be based in Palo Alto.

Key Responsibilities:

  • Frame and prioritize research opportunities in a fast-paced, customer-centric culture that moves rapidly through the ideation, concepting, and development of new solutions
  • Develop ambitious yet realistic research plans that meet the objectives of project stakeholders while centering on uncovering the goals and needs of the end-users
  • Lead strategic customer research in close collaboration with designers, product managers, technology leaders, and business stakeholders on time and within budget
  • Synthesize research findings and create relevant, revealing, and inspiring artifacts (personas, journey maps, storyboards, presentations, etc.)
  • Share knowledge with project teams through engaging methods of storytelling (audio, video, visual design, writing, etc.)
  • Translate and bridge research to tangible design opportunities. Deliver design recommendations with consideration for diverse stakeholders
  • Design and facilitate engaging, outcome-focused workshops and co-creative sessions (e.g. for user research, brainstorming, concepting) leveraging design thinking methodology and best practices, both for end-users and project stakeholders
  • Advocate, educate and enable internally and externally across the firm on Design Research and Design Thinking best practices

Required Qualifications:
  • A degree in Design Research, Interaction Design, User Experience (UX) Design, Service Design, Human Computer Interaction (HCI), Human Factors, or related fields
  • +5 years industry experience in human-centered and/or participatory methods of research and design to identify unmet customer, market and institutional needs
  • An online portfolio or samples of work demonstrating relevant experience and process
  • Experience in planning and conducting different types of research activities including stakeholder interviews, contextual inquiries, usability studies, and other research activities
  • Deep understanding of the Design Thinking methodology, both as a practitioner and educator with experience in planning and facilitating co-creation workshops for discovery activities and validation of design work
  • Ability to communicate and document research findings through artifacts, documentations, and presentations to diverse audiences (e.g. executives, business and development partners, etc.)

Preferred Qualifications:
  • Understanding of UX design principles and ability to bridge experiences and touchpoints within a digital and product design context
  • Familiarity with research tools (e.g. UserTesting, dScout, UserZoom, etc.)
  • Familiarity with design, prototyping, and presentation software (e.g. Figma, Adobe Suite, InVision, and Keynote)
  • Ability to concept and create prototypes (even in lo-fidelity) to learn and improve your ideas
  • Knowledge/past experiences in financial services

The final officer title and job grade is at the discretion of the firm and will be discussed at the time of offer. It may be different than what is listed on the requisition based on candidate experience level.JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

Keywords: JPMorgan Chase Bank, N.A., Palo Alto , CB CRE Digital - UX Research Vice President, Other , Palo Alto, California

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