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Sr. Product Manager for Fleet Vehicle Services

Company: Rivian
Location: Palo Alto
Posted on: May 3, 2021

Job Description:

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

We operate development centers in Plymouth, Michigan; Southern California (Irvine, Carson & LA); Silicon Valley (San Jose and Palo Alto); Vancouver, British Columbia; and Surrey, England; as well as a manufacturing facility in Normal, Illinois.

As a SProduct Manager for Fleet Vehicle Services you will be responsible for enabling seamless commercial customer experiences across preventative maintenance, repairs, collision and roadside assistance. Rivian will offer these solutions across multiple formats including mobile onsite, local micro-centers and regional service hubs enabling you to develop innovative products around automated scheduling, pricing and payments. You will integrate with 3rd parties in the fleet management and maintenance authorization domains along with building custom integrations directly with our end customers. Not only will you enable our first customer launches, you will help Rivian build world class capabilities that prepare us to scale in order to meet their global needs. This is a high impact role with meaningful cross-functional visibility that will produce front end products, backend integrations and end-to-end solutions that empower our customers' success.

THIS IS WHAT YOU'LL DO:

* Manage Rivian's digital fleet vehicle service offering across mobile onsite, local micro-centers, collision facilities and regional service hubs * Work cross functionally with vehicle services operations team, consumer vehicle services product team, and engineering & design to build an integrated product experience for commercial customers * Manage and integrate with large and emergent B2B customers that have complex digital needs and high expectations * Own 3rd party integrations with fleet management and maintenance authorization technology providers * Work closely with our engineering, design and business teams to write user stories, define product requirements, set product roadmaps and drive product execution

THIS IS WHAT YOU'LL NEED:

* 5 + years of experience in digital product management in SaaS, mobility or consumer technology verticals * Ability to interface with external partners, manage those relationships and drive integrations across 3rd party providers and ecosystems * Domain expertise in automotive, vehicle services, connected vehicles, IoT a plus * Experience managing and launching digital products * Ability to think strategically and execute tactically * User centric product development approach with demonstrated ability to quickly iterate on product features based on large data sets and customer insights * Comfort working with development teams through periods of rapid growth and scale * Track record of succeeding in matrixed organizations and collaborating with stakeholders from multiple domains to execute aggressive timelines * Ability to drive detailed specs while similarly being able to zoom out and prioritize * History of working through ambiguity and devising clean sheet solutions in markets that go from 0 to 1 * Excellent verbal and written communication skills * Experience working closely with UX/UI design teams to realize beautiful, cutting edge products

THIS IS WHERE YOU'LL WORK:

Department: Fleet Services Product Management

Location: Vancouver, BC or Palo Alto, Ca

Equal Opportunity

Rivian is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Rivian is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Rivian are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Rivian will not tolerate discrimination or harassment based on any of these characteristics. Rivian encourages applicants of all ages.

Privacy

We take your privacy seriously. For details please see our Candidate Privacy Notice.

Keywords: Rivian, Palo Alto , Sr. Product Manager for Fleet Vehicle Services, Other , Palo Alto, California

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