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Director of Experience Design - REMOTE

Company: Medable
Location: Palo Alto
Posted on: May 3, 2021

Job Description:

Job Description

As a leader and people manager of an emerging and growing function, the Director of Experience Designestablishes long term vision and strategies for enhancing customer and patient experience through compelling experience design in collaboration with the Chief Design Officer.

* Helps co-run Design Studio with Chief Design Officer
* Translates the Medable brand as an experience, and setting the strategic direction for end-to-end experience design, particularly with all human touch points off our digital products (includes training, onboarding, communication, and services)
* Helps hire and mentor designers (both full time team members and freelancers) as part of the studio and other designers embedded in various departments
* Collaborates with counter-part in in product, to consult on portfolio strategies and roadmaps to incorporate customer experience needs
* Discovers customer and business needs through contextual inquiry, qualitative and quantitative research, and prototyping methods to identify solutions
* Champions human centered design throughout the organization, and help cultivate a design mindset
* Establishes cross functional collaboration practices between various departments
* Ensures user research is shared and executed across the organization and delivers actionable insights for non-product designs
* Sets standards for patient and customer experience design across all touchpoints to create fully integrated experiences that are seamless, consistent, and meaningful
* Drives a holistic, end-to-end experience design focus by collaborating with key stakeholders, including customers, partners, and end users
* Overlook the quality of designers working on experience design projects, and give guidance to the team on direction.
* Prioritizes projects based on resources available, aligned to organization objectives
* Partners with various team managers, owners, and development teams to iteratively design experiences and execute those experiences
* Builds user empathy in internal partners to emotionally connect to the lives and realities of the people we serve
* Translates insight and strategy into concept prototypes to communicate customer experience vision
* Collaborates with product and design teams to translate the portfolio-level experience strategy into product-level experiences
* Guides improvements in internal organization through design sprints

Keywords: Medable, Palo Alto , Director of Experience Design - REMOTE, Other , Palo Alto, California

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