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Customer Experience Staff Architect (VCPP) - Opportunity for Working Remotely

Company: VMware Global
Location: Palo Alto
Posted on: May 3, 2021

Job Description:

**LOCATION: The ideal candidate will be in the United States working from a home-based office with ability to travel up to 50% globally after COVID travel restrictions are lifted (flexible to consider UK-based candidates)**Customer Experience Staff Architect (VCPP)The Customer Experience Staff Architect for VCPP focuses on the components of the service offering and the delivery/implementation assets for offerings covering multiple service lines (consulting, support, success, education and tam). You'll join a team of architects, engineers and content designers that support App Modernization, Virtual Cloud Network, Multi-Cloud, Digital Workspace, Transformation Consulting and Intrinsic Security.This role will be responsible for the definition, development, rollout, and enablement of service offers for VMware VCPP technologies. You will work closely with various business units, customer success, engineering, education, support, marketing, professional services, sales, alliances, and partner engineering organizations in designing, validating, and building sales, technical, and service delivery collaterals. You will also work with VMware and partner sales teams to provide Go-To-Market enablement and sales support for joint solution and service selling activities.ResponsibilitiesAs the hands-on technical subject matter expert (VCPP), the Staff Architect will be responsible for:solutions and services engineering activities like proof-of-concepts, pilots, use case development, solution validation, workshops, and enablementdeveloping and releasing sales, technical, and service delivery collaterals including deployment guides, best practices, sizing whitepapers and solution reference architecturescollaborating with GTPS team worldwide, business units, engineering, marketing, professional services, sales, alliances, and partner engineering organizations to develop, validate, and release sales, technical, and service delivery collateralmaintaining deep technical and business knowledge of VMware solution areas and develop new technology integrations and solution capabilitiesproviding expert technical architectural support and guidance for solution opportunities that involve virtualization, cloud infrastructure, management and security, including integration with certain select 3rd party productsmaintaining technical credibility within the industry and the field through demonstration of thought leadership. This includes participating in delivering technical enablement web conferences and training sessions at VMware and other industry conferences and eventsRole ScopeVMware Cloud Provider Program solutionsAll geographiesMeasures of SuccessServices are defined, created and available in a timely mannerServices are well-understood by VMware delivery teams and teams are appropriately enabled in their useStandardized Services are used as the basis for at least 50% of all Consulting activityFeedback from stakeholders is consistently excellentAwareness, enablement, usage and feedback is uniform across all geographies and regionsThere is consistently excellent and frictionless alignment with other PSE and PS-ERD functions"Skills, Attributes, & ExperienceExperience in managing and implementing VMware cloud provider platform solutions.Experience in architecting and designing VMware's SDDC stack, and preferably cloud management platform solutions.Experience with VMware vCloud Director, highly desirable.Minimum of 8 years experience in professional services/alliances/solution engineering/consulting/technical sales with expertise in architecting and deploying VMware cloud solutions, virtualization solutions, and rolling out new technology and solution initiatives.Minimum of 8 years of infrastructure architecture experience with significant depth around designing, implementing, and managing critical cross-functional integration projects in enterprise datacenters.Ability to travel up to 50% globally.Prior experience in addressing business and technical stakeholder requirements and translating these to appropriate solution architectures a must.Prior experience in developing sales, technical or service delivery collateral a must.Prior experience working with cloud solutions a must.Working-level knowledge of VMware's SDDC product stack is strongly preferred.Managing relations with both internal and external business and technical teams.Experience with product, solutions or service development process.Excellent communications and interpersonal skillsSelf-starter, detail oriented with good organizational skills.VMwareOur people transform the impossible into the essential. We challenge the status quo by inventing better ways of doing things. Our culture is one of possibilities. Where everyone is empowered to achieve success on their own terms. And together, we are crafting the future of business in a digital world. At VMware, we have EPIC2 Values - Execution, Passion, Integrity, Customers, and Community are what define us. Learn more about our values on our careers website: . We want to hire epic people who enhance our diverse culture - people who will push us, amaze us and drive us forward. In return, we offer the freedom to define and lead your future.VMware diversity:This job requisition is not eligible for employment-based immigration sponsored by VMwareCategory : Client SupportSubcategory: Customer SupportExperience: Business LeadershipFull Time/ Part Time: Full TimePosted Date: 2021-03-08VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what's possible today at Employment Opportunity Statement:VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.SDL2017

Keywords: VMware Global, Palo Alto , Customer Experience Staff Architect (VCPP) - Opportunity for Working Remotely, Other , Palo Alto, California

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