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Senior Product Manager - Payments

Company: East West Bank
Location: Palo Alto
Posted on: May 3, 2021

Job Description:

For more than 45 years, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement. 


Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With total assets over $52.2 billion, we’re ranked among the top 25 largest banks by asset size in the United States. And since 2010, we have been recognized by Forbes magazine as one of “America’s Best Banks.” With a strong foundation, and enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.

EWB Digital Bank is seeking a Payments Product Manager to join a versatile and diverse team working on innovative products. Velo is the global digital banking brand of East West Bank, one of the largest independent banks headquartered in California. In 2019, Forbes ranked East West Bank as No. 8 in “Best Banks in America”. East West Bank has publicly traded on the Nasdaq Global Select Market for more than 20 years (NASDAQ: EWBC)

  • Delivering value to core customers and helping the organization achieve its strategic and financial goals
  • Identify unmet needs and disruption opportunities and guide interdisciplinary teams to deliver innovative products to market
  • Drive product requirements end-to-end with a conscious effort to drive down operational costs
  • Road mapping, prioritization backed by business case, writing JIRA stories, project execution and product roll-out strategy
  • Work closely with the technology team and user design team to arrive at the optimal solution both from a user perspective and technical implementation.
  • Act as the product champion, evangelizing product vision effectively to senior-level stakeholders
  • Research the competitive landscape and 3rd party vendors to understand payments
  • Manage highly complex cross-functional initiatives related to payments
  • Relentlessly push to understand customer needs and ensure customer is considered in prioritization and trade-off discussions

  • Demonstrate excellent leadership and communication skills across all levels of the organization and can deal with ambiguity. 
  • Big picture thinking. Contextualize and translate a problem and its solution to partners of varying backgrounds and ignite passion and support for your product or ideas. 
  • Technically savvy. Can work closely with developers and understand the capabilities and constraints.
  •  Excellent judgment skills and have high standards and are never satisfied with the status quo.
  • Self-starter able to thrive in a fast-paced, collaborative and cross-functional environment that is results-driven.
  • Customer- centricity. Can distill the pain points of the customers and can develop features with a singular focus to solve the customer pain points.
  • Have a high bias for action and can drive execution to achieve high quality outcomes.
  • Makes data driven product decisions. 
  • Understanding of how payments work. Knowledge in remittances is a plus



Keywords: East West Bank, Palo Alto , Senior Product Manager - Payments, Other , Palo Alto, California

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