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Information Technology Manager

Company: Cedent
Location: Palo Alto
Posted on: May 3, 2021

Job Description:

Title: Manager, Information Technology Systems @ Palo Alto, CA
Terms of Hire: Full Time.

Job description:
Our Pharmaceuticals client is seeking an experienced professional to successfully manage the Veeva Commercial Suite including CRM and Vault. Domain knowledge in the pharmaceutical commercial area is highly desired. The positions primary role is to effectively lead and manage projects and operational activities within the Veeva CRM platform that is used by various functional groups such as Sales, Marketing, Market Access and Medical Science Liaisons.

Essential Functions

  • Provide CRM administration and operational support including user and security management, hierarchies, roles, data management, and report creation as necessary
  • Manage Veeva CRM projects that comprise of internal stakeholders and external partners.
  • Responsible for the overall configuration, design, and functionality of the Veeva CRM functions.
  • Strong technical expertise on the Veeva CRM platform including page layouts, custom objects, validation rules, permission sets, sampling program, closed loop marketing and approved emails.
  • Prioritize and execute operational and enhancement requests that originate from multiple business groups.
  • Strong understanding of the Territory alignment and targeting process.
  • Develop the necessary documentation for IT solutions projects (e.g. technical requirements, data flow diagrams, etc.)
  • Build strong partnerships and relationships, across the organization and externally, that lead to the highest levels of collaboration and effectiveness.
  • Manage vendors conducting work on assigned projects, ensuring their deliverables are provided in a timely and quality manner.
Required Knowledge, Skills, and Abilities
  • Proven experience with 3+ years leading and managing Veeva Commercial Suite and associated modules.
  • Hands-on Admin experience with Veeva CRM and Veeva Vault.
  • Strong technical expertise in troubleshooting and resolving issues.
  • Experience with Veeva Sample Management module is preferred.
  • Strong working knowledge of Commercial IT processes, data, and systems is desired.
  • Strong understanding of the Master Data Management such as Reltio, Informatica is desired.
  • SQL experience is preferred.
  • Good business acumen to understand the value of business capabilities enabled by IT, interdependencies and major risks
  • Good communication, facilitation and organization skills
  • Ability to develop strong and collaborative relationships with people at all levels within different functions
  • Highly aware of how their actions impacts others, drive to self-develop and strong desire to excel
  • Bachelor degree in business, computer science or related degree
  • Direct and honest in communication and feedback
  • Demonstrates consistency between words and actions
  • Develops and sustains cooperative productive partnerships
  • Demonstrates passion for the job, organization and company
  • Demonstrates strong accountability for results, performance, standards and continuous improvement
  • Open to new approaches and embraces change
Required/Preferred Education and Licenses
  • Bachelors degree
Description of Physical Demands
  • Occasional mobility within office environment.
  • Routinely sitting for extended periods of time.
  • Constantly operating a computer, printer, telephone and other similar office machinery.
Description of Work Environment
  • Work indoors in normal office environment with little exposure to excessive noise, dust, fumes, vibrations and temperature changes.
  • Frequent computer use at workstation.
  • May move from one work location to another occasionally.
  • Responsibilities may require a work schedule that may include working outside of normal work hours, in order to meet business demands.
  • Occasional public contact requiring appropriate business apparel.
You Will Enjoy:
  • An opportunity to be a part of a great culture, an awesome team, a challenging work environment, and some fun along the way!
  • Apply today to learn more and be part of our Growth story.
All applications will be kept strictly confidential and once shortlisted, our team will be in touch with you for further discussions.

Department: Scout
This is a full time position

Keywords: Cedent, Palo Alto , Information Technology Manager, Other , Palo Alto, California

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