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Veterans Preferred - UX Researcher

Company: Xerox
Location: Palo Alto
Posted on: May 4, 2021

Job Description:

Military Veterans are Encouraged to Apply. PARC, a Xerox company, is in the Business of Breakthroughs--. Practicing open innovation, we provide custom R&D services, technology, expertise, best practices, and intellectual property to Fortune 500 and Global 1000 companies, startups, and government agencies and partners. We create new business options, accelerate time to market, augment internal capabilities, and reduce risk for our clients. Since its inception, PARC has pioneered many technology platforms - from the Ethernet and laser printing to the GUI and ubiquitous computing - and has enabled the creation of many industries. Incorporated as an independent, wholly owned subsidiary of Xerox in 2002, PARC today continues the research that enables breakthroughs for our clients' businesses. We are looking for a driven, passionate and team oriented UX researcher to join our PARC Refinery team. PARC Refinery is set out to accelerate new business and ventures for Xerox and our strategic partners. As such, we are responsible for validating and further develop business opportunities, ultimately delivering investment recommendations and executable plans. Our work includes screening and researching a broad range of business opportunities, discovering customer pain points and translating those into desirable, viable and feasible business plans. You will work in a cross-functional team of UX researchers, UX/business designers, and market analysts to iteratively and quickly validate and invalidate assumptions. Responsibilities Work closely with our clients, other members of PARC Refinery as well as Xerox and PARC researchers, to identify important research questions and scope projects Act as a thought leader in the domain of user research by publishing articles, participating and organizing workshops and other events, while advocating for people who use our products/services Lead, design, recruit and execute user studies that address problems, needs, behavior and attitudes, using the right methodology Mentor other user experience researchers and educate other stakeholders on user research practices Generate insights that both fuel ideation and informs business and product decisions Lead and design workshops with stakeholders Capabilities Conducting user research using a wide variety of qualitative methods, including in-depth interviews, ethnographies, diary studies, field observations, etc. Identifying customer problems and needs Generating insights that shape and informs business and product/service strategies Communicating insights and deliverables in creative, easy to adopt and compelling ways Working cross-functionally with many stakeholders including other members of PARC Refienry, Xerox Management, product management, data science, design, engineering, and marketing Preferred Qualification Doctor of Philosophy (Ph.D.) or Master in Economics, Human Computer Interaction, Information Science, Political Sciences, Psychology, or Social Science Strong attention to details on all levels but without losing sight of the higher-level goals Strong communication skills and an ability to move seamlessly between conversing with customers, engineers, business functions or senior executives; prior experience with customer discovery is a plus Th rive in a fast-moving, ambiguous environment, and independently capable of seeking information, corralling resources, and delivering results without waiting for direction. High-energy and positive team player with proven ability to build strong working relationships with team members; this is a highly cross-functional role, so a low ego and a defaulting to collaboration are musts. Prior experience with service and product design is a plus Prior experience at a high-growth technology company or start-up is a plus Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at and explore our commitment to diversity and inclusion People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to Be sure to include your name, the job you are interested in, and the accommodation you are seeking. -- 2020 Xerox Corporation. All rights reserved. Xerox-- and Xerox and Design-- are trademarks of Xerox Corporation in the United States and/or other countries.

Keywords: Xerox, Palo Alto , Veterans Preferred - UX Researcher, Other , Palo Alto, California

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