SHIFT: Day Job
Description - External
The Aspire Healthcare is the nation's largest community-based
palliative care provider. Aspire specializes in providing an extra
layer of support to patients facing a serious illness through an
ambitious palliative care program focused on caring for patients in
their homes and outpatient clinics. Aspire's clinicians are experts
in providing patients with relief from the symptoms, pain, and
stress of a serious illness; helping patients and caregivers
navigate the healthcare system; guiding patients and caregivers
through difficult and complex treatment choices; and providing
emotional and spiritual support to patients and their families.
The Patient Enrollment Specialist is responsible for new patient
acquisition. The role is critical to drive the growth of the
organization and meet our enrollment commitments to our customers
and partners. The role focuses on reaching out to prospective
patients to explain Aspire's services, addressing a variety of
inquiries, gathering feedback, and scheduling the initial in-home
The Patient Enrollment Specialist has an ability to react very
quickly and be nimble in providing responses and meeting the needs
of the patient and our internal team members in a timely, calm, and
You are the first person our newly referred patients interact
with at Aspire. Your mission is to develop a deep level of trust
for patients in the most vulnerable chapter of life, understanding
their needs, engaging the patient on how Aspire can best support
them & their families, and orchestrating the initial engagement
with our clinical team.
+ Major activities include:
+ Making outbound calls for prospective patients and working to
ensure the efficient scheduling of initial in-home appointments
+ Ensuring that the patient receives a detailed explanation of
+ Expedite emergency clinical calls as needed
+ Process new appointments or changes to existing
+ Own, manage, convert, and enrolling an assigned referral
+ Ramp new Advance Practice Provider's census and maintain APPs
at target census
+ Schedule appointments at the "best time" by considering the
needs of our patients within the context of the APP's overall
schedule and availability
+ Demonstrate compassion for individual needs, attention to
detail, and collaborating with other team members are critical
success factors of this role
+ Demonstrate a high level of professionalism and continuous
improvement while participating in the call quality monitoring
+ Work collaboratively and efficiently with other corporate and
field based team members to ensure patients receive exceptional
+ Document accurate and concise patient/family feedback and
special needs during each call in our computer systems, enabling
our market-based clinicians to provide excellent care during each
+ Perform miscellaneous job-related duties as assigned
+ Previous experience and success in exceeding individual and
team goals in a fundraising, telephonic sales or similar position
+ Ability to multi-task and balance multiple, competing
+ An exceptional customer service orientation featuring an
empathetic, compassionate, and professional demeanor with each
+ Tenacious problem solver, with demonstrated capacity to
embrace complex problems and arrive at effective solutions in a
+ Remains positive and keeps forward momentum when faced with
challenges and conveys that attitude to the team and to
+ Demonstrates short and long-term persistence in meeting
objectives and personal development.
+ Embraces change and constantly stretches one's comfort zone in
the spirit of constant improvement.
+ Excellent communicator with an uplifting, and personable
manner with outstanding phone etiquette.
+ Excellent written communication skills with success in
providing notes, updates, and written communications via computer
+ Working knowledge of the healthcare industry is strongly
+ Excellent data-entry skills and proven ability to navigate
multiple computer screens.
+ Bilingual in the Spanish language is a plus.
+ Perform miscellaneous job-related duties as assigned.
+ Regular attendance is an essential function of the job.
We offer a range of market-competitive total rewards that
include merit increases, paid holidays, Paid Time Off, and
incentive bonus programs (unless covered by a collective bargaining
agreement), medical, dental, vision, short and long term disability
benefits, 401(k) +match, stock purchase plan, life insurance,
wellness programs and financial education resources, to name a few.
Anthem, Inc. is ranked as one of America's Most Admired Companies
among health insurers by Fortune magazine and has been named a 2019
Best Employers for Diversity by Forbes. To learn more about our
company and apply, please visit us at careers.antheminc.com. An
Equal Opportunity Employer/Disability/Veteran. Anthem promotes the
delivery of services in a culturally competent manner and considers
cultural competency when evaluating applicants for all Anthem
Education and experience requirements
+ High school diploma or GED required.
+ Bachelor's degree OR at least 3-5 years of comparable work
+ Previous telephonic sales experience strongly preferred.
+ Virtual start with potential for office at Century Blvd
Nashville, TN location.
+ The schedule for this position is M-Fri, 8am-5pm CST.