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Head of User Research

Company: Earnin
Location: Palo Alto
Posted on: June 6, 2021

Job Description:

About Earnin:

Earnin is a community-supported financial platform with a suite of tools that let people take control of their financial future. Earnin started out by solving one of the greatest - and least discussed - inequities in the American financial system: the practice of employers paying workers bi-weekly. Earnin's core product, Cash Out, allows people to access the pay they've already earned. There are no loans or hidden costs. People pay what they choose. Other products include: Balance Shield, which helps prevent overdrafts, a financial calendar that helps people budget and schedule payments, and Tip Yourself - a revolutionary free social savings app.

Funding: Series C, current funding partners include Andreessen Horowitz, DST, Matrix Partners, Ribbit Capital, Felicis Ventures and March Capital.

Join us and help build a new financial system focused on fairness and people's needs.

You can help make a difference!

About the UX Research team:

  • The UX Research team is part of the Design org at Earnin. As a team we help inform product direction and decisions. The team also supports all connections and conversations with our customers and builds a culture of being human centered and connecting all employees to customers and research.
  • You will have the opportunity to think strategically about the product, business, and UI/UX, and help define what User Research looks like for our organization

What You'll Do:

  • Manage a small team of UX researchers to create end-to-end user experiences for existing and new product offerings that simplify the user's workflow.
  • Collaborate with stakeholders including product management, design, engineering, documentation and analytics teams to create research proposals through understanding the business needs, research goals and target customers.
  • Research financial tools and opportunities to support people and our customers on their financial journey.
  • Demonstrate a strong understanding of strengths and weaknesses of different research methods, including when and how to apply them during each product phase
  • Recruit, hire and mentor an amazing team of UX Researchers and Designers
  • Help build our design and research culture
  • Roll up your sleeves and contribute wherever needed

What We're Looking For:

  • Minimum 6 years experience as a User Researcher, and 2 or more years of experience as a manager
  • Experience designing, planning and implementing comprehensive user research practices
  • Ability to balance true creativity, the needs of the business, and what is best for our users and community
  • You are extraordinarily skilled in both written and spoken communication with the ability to influence company decisions
  • Experience combining qualitative and quantitative research methodologies
  • Experience leading research projects that have had lasting impact on product and design decisions.

At Earnin, we believe that the best way to build a financial system that works for everyday people is by hiring a team that represents our diverse community. Our team is diverse not only in background and experience, but also in perspective. We celebrate our diversity and strive to create a culture of belonging. Earnin does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), gender identity, gender expression, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, registered domestic partner status, sexual orientation, genetic information, or any other basis protected by local, state, or federal laws. Earnin is an E-Verify participant.

Earnin does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team.

Keywords: Earnin, Palo Alto , Head of User Research, Other , Palo Alto, California

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