Transportation Communication Specialist

Company: Stanford Health Care
Location: Palo Alto
Posted on: June 6, 2021

Job Description:

If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered.

**This is a Stanford Health Care job.**

**A Brief Overview**

The Medical Transport Communications Specialist I performs a variety of comprehensive and effective communication activities in the Life Flight Communications Center at Stanford University Medical Center. Performs several duties including operation of multi-line telephones, radio console, weather products including radar and satellite systems, multiple computer database systems, mapping systems, and related systems and equipment in support of air medical transport services for patients who need admission or transfer from referring hospitals to Stanford Hospital and Clinics, Lucile Packard Children's Hospital, and other health care institutions.

**Locations**

Stanford Health Care

**What you will do**

+ Conducts initial telephone intake of information regarding requests for transfer of patients from outlyinghealthcare facilities to Stanford or Lucile Packard Children's Hospital and identifies the appropriate receivingservice based on diagnosis and age.

+ Develops and promotes positive effective customer service relations with patients, patient family members,visitors and staff; ensures accurate and timely dispatch of transport requests; ensures maximum staffproductivity.

+ Maintains database on referrals and hospital locations; access, read and interpret county, state andspecialized maps for determining locations of accident scenes or referral sources.

+ Maintains interface with appropriate agencies to ensure proper coordination of transport services inemergency and trauma-related transport activities; serves as primary communication link and liaison betweenLife Flight crews and medical teams, referring and receiving facilities/agencies, pilots and the physiciansthroughout transport.

+ Maintains records and makes written and oral reports concerning patient progress for transfer. Preparesreports and other documents concerning or regarding patients.

+ May assist with training, assigning and reviewing the work of Communications Specialists.

+ Monitors, reads and interprets weather products including radar and satellite systems as requested. Monitorsweather, flight following systems and all other communication equipment associated with Life Flighttransports, missions and related activities.

+ Operates communications center multi-telephone lines, two-way radio transmission and receiving console,computer database, mapping systems and related systems and equipment in support of air-based medicalpatient transport services.

+ Partners with Nurses and Physicians and appropriately identifies the receiving service for patients needingtransfer to Stanford or Lucile Packard Children's Hospitals based on age and diagnosis.

+ Partners with Nurses and Physicians and distinguishes between emergent, urgent, and elective transferrequests based on diagnosis.

+ Provides information on aircraft or ground transport availability, weather projections, locations and timeprojections.

+ Receives incoming calls and set up teleconferences with attending physician(s), flight nurse, referral sourceand appropriate receiving units, including advising physicians and nurses regarding the ramifications ofdenying admission to patient protected under EMTALA rules and regulations.

+ Responds to emergency transport calls and dispatch Life Flight medical crew according to establishedprocedures; provides information on aircraft or ground transport availability, weather projections, locationsand time projections.

**Education Qualifications**

+ High school diploma or GED equivalent

**Experience Qualifications**

+ Two (2) years of progressively responsible and directly related work experience

**Required Knowledge, Skills and Abilities**

+ Ability to independently perform the full range of Life Flight dispatch and related communication support functions

+ Ability to maintain confidentiality of sensitive information

+ Ability to perform complex tasks, prioritize multiple projects, and work under pressure to meet deadlines in a fast-paced environment

+ Ability to remain calm under pressure and apply sound judgment

+ Ability to speak and write effectively at a level appropriate for the job

+ Knowledge of Medical Terminology

**Licenses and Certifications**

+ None

**These principles apply to ALL employees:**

**SHC Commitment to Providing an Exceptional Patient & Family Experience**

_Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery._

_You will do this by executing against our three experience pillars, from the patient and family's perspective:_

+ Know Me: Anticipate my needs and status to deliver effective care

+ Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health

+ Coordinate for Me: Own the complexity of my care through coordination

**Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in** **all of** **its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.**

At Stanford Health Care, we seek to provide patients with the very best in diagnosis and treatment, with outstanding quality, compassion and coordination. With an unmatched track record of scientific discovery, technological innovation and translational medicine, Stanford Medicine physicians are pioneering leading edge therapies today that will change the way health care is delivered tomorrow.

As part of our spirit of discovery, we also leverage our deep relationships with luminary Silicon Valley companies to develop new ways to deliver preeminent patient care.

Learn about our awards (https://stanfordhealthcare.org/about-us/awards.html) and significant events (https://stanfordhealthcare.org/about-us/our-history.html) .

Keywords: Stanford Health Care, Palo Alto , Transportation Communication Specialist, Other , Palo Alto, California