Customer Onboarding Specialist 2(talech)

Company: US Bank
Location: Palo Alto
Posted on: June 6, 2021

Job Description:

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we're one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

The talech Onboarding Specialist is our customers primary point of contact and owns the entire onboarding experience. You will guide and support our customers throughout this journey as a subject matter expert and trusted advisor. You will leverage your passion for customer success, creative problem solving skills, and ability to quickly build strong trusting relationships both internally and externally to provide a world class experience.

Will provide project and analytical support to assigned business line or functional area. Performs research, analysis, review, development, implementations, and monitoring of new and/or revised products/services. Acts as a project liaison with other departments. Analyzes current costs and estimates the cost or cost savings. Compiles and analyzes information for an assigned project or areas making recommendations based on findings.

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• Three to five years of experience in project management activities, customer success or onboarding role

Preferred Skills/Experience

• Thorough knowledge of assigned business line or functional area
• Strong organizational and analytical skills
• Thorough knowledge of project management
• Ability to identify and resolve exceptions and to analyze data
• Excellent organizational and project management skills
• Solution and results oriented with ability to problem solve
• Excellent time management with a strong sense of urgency
• Passion for customer success with excellent written and verbal communication skills
• Team player with the ability to multi-task with extreme attention to detail
• Able to work independently, self-driven, highly motivated
• Experience working with Retail and/or Restaurants is a plus
• Experience working with Sales Force is a plus
• Combined Hardware and Software solution experience a plus

Benefits:

Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.

EEO is the Law

Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal EEO is the Law poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

Keywords: US Bank, Palo Alto , Customer Onboarding Specialist 2(talech), Other , Palo Alto, California