CREATIVITY IS OUR SUPERPOWER. Its our
heritage and its also our future. Because we dont just make toys.
We create innovative products and experiences that inspire,
entertain and develop children through play. Mattel is at its best
when every member of our team feels respected, included, and
heardwhen everyone can show up as themselves and do their best work
every day. We value and share an infinite range of ideas and voices
that evolve and broaden our perspectives with a reach that extends
into all our brands, partners, and suppliers.
The Team: The Part-Time
Party Planner/Party Host is a part of the American
Girl San Francisco Bay Area retail store bistro
The Opportunity: The American Girl San
Francisco Bay Area retail store and bistro is looking for a dynamic
individual for the Part-Time Party Planner/Party
Host (30 hours, benefits-eligible) position to
deliver all aspects of a premier party experience in conjunction
with our Bistro. This position will be working one-on-one
with party guests to create a magical event through superior
communication and organization according to AG
specifications. If you have experience in customer relations,
event planning and execution, or parties, and have the ability to
perform multiple tasks simultaneously in high-pressure, fast-paced
environment while maintaining a positive attitude, we want to hear
What Your Impact Will Be:
Achieves and delivers timely steps of party execution, and
positive indicators on Customer Comment Cards. This includes
communications with the customer prior to the event; creating and
maintaining a pleasant ambiance in the dining room and party rooms;
working with the party team to greet and seat guests in a timely
manner, share store and event information with guests, take and
deliver beverage and food orders, upsell, service the party
throughout the event; prepare desserts and to-go transactions,
deliver and process checks, bus and reset tables, daily clean up,
and restocking of supplies.
Meets sales goals and budgetary guidelines. Work with
external vendors and place product orders in a timely manner.
Ensure customer satisfaction by providing an exceptional
party experience and oversee resolution of customer service issues
and requests in a gracious manner.
Executes events to AG standards, including games, crafts,
hair styling and skin care of dolls.
Maintain on-going party communications with staff,
management, and the Retail Sales and Services department.
Has knowledge and understanding of local and state health
sanitation laws and follows food and workplace safety
Assigns and complete daily tasks and side work assignments
for FOH and BOH areas in a consistent and timely manner.
Has thorough knowledge of the InfoGenesis system and ensures
transactions are completed according to company policy.
Takes the initiative to train, teach and assist teammates,
including providing assistance to various areas of the restaurant,
Assist as needed with the retail side of business including
Retail Sales, Customer Service, Doll Hair/Salon, Programs/Events,
and Personal Shopping.
What Were Looking For:
Minimum of 6 months work experience in customer relations,
parties or events.
One to two years experience in a high-volume, fine-casual
dining or related restaurant, preferred.
Experience working with children, preferred.
Current ServeSafe certification, preferred.
Good verbal and communication skills are required.
Must enjoy public speaking, children, and possess a warm and
May be required to perform diverse physical tasks, including
some heavy lifting (approximately 30 50 pounds), transporting full
trays and bus tubs that weigh up to 30 pounds. Constant
standing and walking and exposure to a loud working
Ability to work a flexible schedule including nights,
weekends and holidays.
Mattel is an Affirmative Action/Equal Opportunity Employer
What Its Like to Work Here:
American Girl is subsidiary of Mattel, a purpose driven company
aiming to empower the next generation to explore the wonder of
childhood and reach their full potential. We live up to our purpose
employing the following behaviors:
- We collaborate: Being a part of Mattel
means being part of one team with shared values and common goals.
Every person counts and working closely together always brings
better results. Partnership is our process and our collective
capabilities is our superpower.
- We innovate: At Mattel we always aim to
find new and better ways to create innovative products and
experiences. No matter where you work in the organization, you can
always make a difference and have real impact. We welcome new ideas
and value new initiatives that challenge conventional
- We execute: We are a performance driven
company. We strive for excellence and are focused on pursuing best
in class outcomes. We believe in accountability and ownership and
know that our people are at their best when they are empowered to
create and deliver results.
Who We Are:
American Girl is a premium brand for girls and a wholly-owned
subsidiary of Mattel, Inc. (NASDAQ:MAT, www.mattel.com), a leading
global toy company and owner of one of the strongest catalogs of
childrens and family entertainment franchises in the world. We
create innovative products and experiences that inspire, entertain
and develop children through play. We engage consumers through our
portfolio of iconic brands, including Barbie, Hot Wheels,
Fisher-Price, American Girl, Thomas & Friends, UNO and MEGA, as
well as other popular intellectual properties that we own or
license in partnership with global entertainment companies. Our
offerings include film and television content, gaming, music and
live events. We operate in 35 locations and our products are
available in more than 150 countries in collaboration with the
worlds leading retail and ecommerce companies. Since its founding
in 1945, Mattel is proud to be a trusted partner in empowering
children to explore the wonder of childhood and reach their full
Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.
Mattel is an Affirmative Action/Equal Opportunity Employer where we
want you to bring your authentic self to work every day. We welcome
all job seekers including minorities, females, veterans,
individuals with disabilities, and those of all sexual orientations
and gender identities.