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Engineering Manager- Energy Service Engineering

Company: Tesla Motors
Location: Palo Alto
Posted on: June 7, 2021

Job Description:

The Energy Projects and Service Engineering team is the organization responsible for the engineering and project execution of solar and storage projects, as well as the overall health and performance of all Energy Products operating in the field. The team includes engineering expertise from project design to power systems analyses, project managers and construction estimators, data analysts and data infrastructure engineers, and product engineers with a variety of electrical and mechanical engineering backgrounds. This team sits at the center of business development, Tesla technology, and the deployment of Energy Products. As a member of our team, you will help to shape the success of our Energy business globally. You must have a genuine passion for enabling successful products and projects that will fundamentally change the world's energy infrastructure and must want to work in a fast-paced, entrepreneurial environment.

The Role

This role is a key leadership position within the Energy business. As the leader of the Service Engineering team, you will oversee the teams that are responsible for the health and uptime of Tesla Energy's product lines - Supercharger, Industrial (Megapack and Powerpack), Residential (Powerwall, Wall Connector, Gateway), and Solar (Commercial, Residential, and Solar Roof). You will be responsible for keeping the broader engineering organization informed on failure and issue paretos for each product, driving root cause analyses, and enabling Service/Field team efficiency. You will also be responsible for overseeing development of data analysis systems to accurately and timely compute fleet performance metrics and generation of reports or performance alarms. Reporting into this role are the managers responsible for each of their product lines mentioned above.

Responsibilities

  • Lead development of consistent and comprehensive fleet performance metrics to evaluate product's field performance against targets
  • Lead development of auto-diagnostic tools with the goal to identify majority of problems before our customers do
  • Be the voice of customer internally to prioritize and drive development of firmware, software and hardware, etc. to improve customer experience
  • Ownership for tracking products' field failure rates, warranty expenses and other service expenses against targets
  • Business owner and champion for development of systems to track customer complaints, service visits, field failures of the product and failure root cause investigations
  • Lead and mentor global team of product engineers and data engineers
  • Responsible for maintaining installed fleet through software updates, configuration updates, etc.
  • Establish processes for continual improvement of the organization - this organization is expected to be best in class and this leader will drive tools and processes to improve on key metrics (reduction in failure rates, reduction in service cost over time, root cause of all failures/issues)
  • Maintain short, medium, and long term visions for EPC execution strategy, including the balance of in-house versus 3rd party EPC execution
  • Develop and mentor leaders within the Service Engineering team, prioritize professional growth of team members, and develop the future leaders of Tesla

Requirements

  • Minimum 10 years of experience with product development, systems engineering, manufacturing and quality control, root cause failure investigations or equivalent
  • Outstanding leadership style fostering respect, trust, confidence, and integrity.
  • Thorough understanding of the life cycle of a product, from initial design through manufacturing and operation in the field.
  • Ability to articulate and translate technical concepts (electrical, mechanical, both system and component level) from the working level to the executive level to drive decisions through the organization.
  • Ability to drive collaboration across function and level within the business, including effectively driving action from colleagues and leaders from other teams.
  • Works well under time pressure and makes decisions and recommendations with high amounts of embedded uncertainty.
  • Detail-oriented, humble and able to foster collaboration through teamwork.
  • Experience with fast-paced organizations
  • History of successfully managing technical teams, with a preference of having experience of a 20+ person organization.
  • Prior experience managing team of data engineers and data scientists is a plus
  • BS in Electrical, Mechanical, Chemical, Material Sciences, or proof of exceptional skills in related fields.
              • *

Employee Benefits

  • As a full time Tesla employee you will receive full benefits from day 1 for you and your dependents.
  • Kaiser and UnitedHealthcare PPO and HSA plans (including infertility coverage)
  • 3 medical plan choices with $0 paycheck contribution
  • Vision & dental plans (including orthodontic coverage)
  • Company paid Life, AD&D, short-term and long-term disability
  • 401(k), Employee Stock Purchase Plans, and other financial benefits
  • Employee Assistance Program, Paid Time Off, and Paid Holidays
  • Back-up childcare and employee discounts

Keywords: Tesla Motors, Palo Alto , Engineering Manager- Energy Service Engineering, Other , Palo Alto, California

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