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Social Media and Communications Lead

Company: Gigya
Location: Palo Alto
Posted on: June 7, 2021

Job Description:

Requisition ID: 286708

Work Area: Communication

Expected Travel: 0 - 10%

Career Status: Professional

Employment Type: Regular Full Time

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That's why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it's the best-run businesses that make the world run better and improve people's lives.

PURPOSE AND OBJECTIVES

SAP Design is made up of multi-disciplinary teams of UX Designers, Researchers, Writers, Content Strategists, Program Managers, and Engineers. We care deeply about the people who use our products, and the SAP Design team plays an integral part in gathering insights about their attitudes, emotions, and behaviors to inspire and inform design. We collaborate closely with engineering and product management to create industry-leading products that deliver value for the people who use them and for SAP's businesses.

SAP is seeking an experienced, innovative, and collaborative Social Media and Communications Lead with a passion for bringing the product expression closer to the customers. In this role, you will develop and lead the Social Media strategy and implementation for channels such as, but not limited to, Twitter, Instagram, Facebook, Reddit, TikTok, and Pinterest.

ROLE RESPONSIBILITIES

In partnership with the Director of Strategic UX Communications & Strategy and Director of the SAP Design Creative Studio, design an innovative social media strategy that resonates with our diverse and global audience and drive its implementation.
Define social media priorities, set goals and targets, aligning to business goals and audience insights.
Proactively identify areas of optimization, set best practices, and communicate these across teams.
Develop partnerships with platforms such as Twitter, Instagram, Facebook, among others.
Partner with departments such as Marketing, PR, Editorial, and Content Production to create opportunities for synergy and align on priorities.

WORK EXPERIENCE AND QUALIFICATIONS

3+ years of experience in social media strategy planning, goal setting, and implementation.
Familiarity using data to adjust and optimize strategy and activations for community-facing channels.
The ideal candidate is highly entrepreneurial, energetic, and self-motivated with the following skills: excellent collaboration and communication skills, ability to be nimble, flexible, and adaptable to changing customer dynamics.
The candidate will be autonomous, results-driven, and have a demonstrated ability to influence cross-group agendas (including at an executive level) and drive non-reporting teams to perform.
Willing to take on big challenges with significant growth potential.
Strategic thinker able to identify opportunities and alternatives and influence teams both, inside and outside the company to execute on them.

LOCATION

Remote/Virtual US

#SAPUXDesignCareers

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own.

A career at SAP can open many doors for you. If you're searching for a company that's dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment - apply now.

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas:Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Additional Locations: Virtual - USA

Keywords: Gigya, Palo Alto , Social Media and Communications Lead, Other , Palo Alto, California

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