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Center Concierge - Asset Services

Company: Alexandria Real Estate
Location: Palo Alto
Posted on: June 7, 2021

Job Description:

Alexandria Real Estate Equities, Inc. (NYSE:ARE), an S&P 500 urban office REIT, is the first and longest-tenured owner, operator, and developer uniquely focused on collaborative life science, technology and agtech campuses in AAA innovation cluster locations. Founded in 1994, Alexandria pioneered this niche and has since established a significant market presence in key locations, including Greater Boston, San Francisco, New York City, San Diego, Seattle, Maryland, and Research Triangle. Alexandria is known for its high-quality and diverse tenant base. The company has a longstanding and proven track record of developing Class A properties clustered in urban life science, technology, and agtech campuses that provide its innovative tenants with highly dynamic and collaborative environments that enhance their ability to successfully recruit and retain world-class talent and inspire productivity, efficiency, creativity, and success. For more information, please visit www.are.com.

We are seeking a Center Concierge in our Palo Alto facility. The incumbent will be a highly organized, proactive, and resourceful individual who possesses a positive service-oriented attitude, strong attention to detail, and the ability to handle multiple projects at any given time.

The Company is an equal opportunity employer and consider all qualified applicants without regard to race, color, religion, creed, sex, gender, gender identity or expression, pregnancy, childbirth, breastfeeding or related medical conditions, marital or registered domestic partner status, family-care status, veteran or military status, age, national origin or ancestry, disability, medical condition, genetic information, sexual orientation, or any category protected by applicable federal, state or local law.

Essential Duties and Responsibilities:

  • Tenant and Member Company Relations:
  • Provide on-site and front facing support to tenants as needed.
  • Assist with mail and package delivery to tenant suites.
  • Assist in conducting new tenant orientations and laboratory safety trainings.
  • Receive training in and adhere to all laboratory safety guidelines established for Alexandria LaunchLabs.
  • Greet all building guests.
  • Lead logistical planning for both external and internal events that target a range of different Alexandria LaunchLabs' stakeholders
  • Support the LaunchLabs team to research, design, organize and deliver events to strengthen strategic programming that promotes development of the local life science ecosystem.
  • Create, organize and deliver events to foster a vibrant and collaborative LaunchLabs community, including but not limited to member orientation, business & professional development sessions, lab meetings, biosafety committees, social gatherings, and complementary programs.
  • Gather and maintain list of Stanford and local ecosystem events that address and/or support entrepreneurship in the life sciences.
  • Assist Alexandria LaunchLabs Site Head and Director of Lab Operations as needed.
  • Asset Services Team:
  • Provide day-to-day support including but not limited to coordination of meetings, events, and tenant requests.
  • Responsible for drafting and sending certain bulletins and email blasts to tenants.
  • Responsible for collecting and maintaining Certificates of Insurance for current tenants and current vendors.
  • Assist with tenant move-in and move-out process including signage updates, card key requests, access to work order system (FM Power) for non-emergency work tickets, and welcome visits.
  • Assist in planning and organizing strategic programming (lecture series, networking events, happy hours and lunches, etc.).
  • Help update digital templates to publicize upcoming events to members.
  • Draft and send notifications/updates to members.
  • Conference room management including scheduling assistance, review of requests for furniture set ups and coordination with vendors, coordination of support from A/V vendors and ARE IT for maintenance and repairs, administration or assistance of tenant training. Throughout each business day, ensure that the building's conference rooms are kept in order and top condition.
  • Management of building Tenant Contact list.
  • Act as emergency administrator for the building.
  • Act as the lead contact for building Transportation Demand Management (TDM) programs and surveys. Facilitate the annual TDM survey in connection with Stanford Research Park's existing program.
  • Provide weekly updates to Asset Services team on noteworthy issues.
  • Code and submit invoices for Asset Director approval as needed (invoices for stock and supplies for tenant shared kitchen and shared copy room, courier/messenger services, reprographics/copier services, etc.)
  • Provide support to Building Engineering Team as needed.
  • Be on point for any on-site guard, and day porter as needed, during working hours.
  • Communicate with vendors for invoice inquiries/vendor set-ups as needed.
  • Administrative Support:
  • Coordinate with security for approved visitor access. Scan and file monthly visitor logs.
  • Scan and submit invoices for the Region's operating assets to Accounts Payable.
  • Special projects/assignments as needed.

Qualifications and Experience:

  • Bachelor's degree required, preferably in a science related field
  • 3+ years of relevant office experience preferred
  • Working knowledge in the field of property management and/or high-end service industry desirable
  • Proficient in MS Office (Word, Excel, PowerPoint, Outlook) a must
  • Client service-oriented attitude a must
  • Excellent verbal and written communication skills
  • Highly organized
  • Works well independently and is task-oriented
  • Experience in Angus Anywhere (or similar work order system), JDE (accounting platform), and/or Nexus (accounts payable system) a plus
  • Experience or interest in AP/AR a plus

Keywords: Alexandria Real Estate, Palo Alto , Center Concierge - Asset Services, Other , Palo Alto, California

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