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Delivery Ambassador

Company: Restoration Hardware
Location: Palo Alto
Posted on: June 7, 2021

Job Description:

RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching.

The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place maker.

At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.

As a Delivery Ambassador, you will represent the RH brand by facilitating a luxury delivery experience in our customers' homes. Each day you will travel alongside our delivery teams in a RH provided luxury vehicle on a predetermined route. You will be responsible for interacting with the delivery team, offering customer support and assisting with additional purchases while face-to-face with the customer. This role will require a highly accountable individual who is self-motivated, organized, and can effectively communicate in order to serve the all-encompassing needs of our customers in the moment.


  • Live Our Vision, Values and Beliefs every day
  • Lead the full-cycle delivery experience; be a steward of our product as it enters the customer's home
  • Provide leadership and interact with the delivery team and partners to ensure all standards and processes are met, providing coaching and feedback when needed
  • Develop a deep understanding of our policies, processes and products so that solutions are recommended in real time to our customers, delivery team and partners
  • Think creatively and make critical decisions independently in the moment to ensure all needs are met, inclusive of Customer Delight accommodations
  • Provide guidance and feedback to clients on additional product suggestions based on the needs of the client and in partnership with Gallery Designers
  • Leverage strong communication skills (oral, written and listening) to effectively collaborate with your delivery team, internal partners, and customers
  • Continuously seek to identify and eradicate operational inefficiencies and performance gap opportunities


  • Customer service, retail sales, hospitality, or in-home delivery experience highly desired
  • Must have a clean driving record and valid driver's license
  • Ability and willingness to work outside normal business hours
  • Strong oral, written and listening skills and the ability to build rapport through open and honest communication
  • Proactive, organized, detail-oriented and motivated to find solutions in ambiguous environments or new scenarios
  • Resilient in the face of adversity with the ability to excel under pressure
  • Proficient technical ability: familiarity with Apple devices and software, Microsoft Office and Google applications
  • Proficient in digital road maps and GPS applications with the ability to navigate safely and efficiently


  • Ability to travel overnight and out of state
  • Ability to lift and move small to medium items, up to 50 lbs., while utilizing appropriate safety techniques

Keywords: Restoration Hardware, Palo Alto , Delivery Ambassador, Other , Palo Alto, California

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