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IT System Analyst/ IT Operations

Company: Diligente Technologies
Location: Palo Alto
Posted on: June 7, 2021

Job Description:


What you will do

  • Provide tier-2 support of application incidents reported through the help desk
  • Provide analytical assistance to junior team members to resolve application incidents, maintenance items, and enhancement requests
  • Perform daily monitoring of applications in production use
  • Coordinate application support with other information technology teams including Infrastructure, Integration, Reporting, and the help desk
  • Lead small to medium complexity software upgrade initiatives or enhancements to workflows including the design, build, and test phases
  • Modify tables/master files, make additions and changes and provide guidance to junior team members on these activities
  • Implement changes using documented procedures that are compliant with department's policies and procedures
  • Take ownership of low to medium complexity issues and act as a liaison between customer and other support staff to facilitate resolution
  • Work with and mentor junior staff members to document workflows
  • Assist senior team members in developing and maintaining requirements/specifications and test cases for new or enhanced functionality to department applications
  • Participate in team and cross-team meetings and maintain appropriate meeting records
  • Provide ongoing troubleshooting, support, and maintenance of applications; including 24/7 on call coverage as required
  • Assist senior team members in developing and maintaining requirements/specifications and test cases for new or enhanced functionality to department applications.

Education Qualifications

  • Bachelor's Degree Bachelor's degree in related field: Computer Science, Information Systems or a directly-related field of engineering.
  • Certification in relevant applications

Experience Qualifications

  • 8+ years of progressively responsible and directly related work experience in healthcare or technology related work environment.
  • Prefer experience with 2 major implementations or upgrades
  • Prefer experience with Archibus and Smartsheet

Required Knowledge, Skills and Abilities

  • Mid-level Microsoft Office skills
  • Ability to diagnose and resolve complex technology problems
  • Ability and desire to learn specialized and advanced technology solutions
  • Ability to establish a set of tasks and activities associated with an intended outcome and timeline
  • Ability to take action consistent with available facts, constraints, and anticipated consequences
  • Ability to use appropriate interpersonal skills to give information to and receive information from coworkers and clients in a tactfully and professional manner
  • Ability to use effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions
  • Ability to develop new skills and teach others
  • Ability to collaborate and build consensus with stakeholders
  • Ability to understand and adhere to operational standards, policies, and procedures
  • Ability to identify risks and issues
  • Ability to develop solutions for new and unfamiliar challenges
  • Ability to analyze data, interpret results and draw conclusions
  • Knowledge of current issues and trends in health care and business and financial operations in a health care system
  • Knowledge of core business and financial applications as well as other information systems and computer applications used in a health care setting
- provided by Dice

Keywords: Diligente Technologies, Palo Alto , IT System Analyst/ IT Operations, Other , Palo Alto, California

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