IT System Analyst/ IT Operations

Company: Diligente Technologies
Location: Palo Alto
Posted on: June 7, 2021

Job Description:

Description:

What you will do

• Provide tier-2 support of application incidents reported through the help desk
• Provide analytical assistance to junior team members to resolve application incidents, maintenance items, and enhancement requests
• Perform daily monitoring of applications in production use
• Coordinate application support with other information technology teams including Infrastructure, Integration, Reporting, and the help desk
• Lead small to medium complexity software upgrade initiatives or enhancements to workflows including the design, build, and test phases
• Modify tables/master files, make additions and changes and provide guidance to junior team members on these activities
• Implement changes using documented procedures that are compliant with department's policies and procedures
• Take ownership of low to medium complexity issues and act as a liaison between customer and other support staff to facilitate resolution
• Work with and mentor junior staff members to document workflows
• Assist senior team members in developing and maintaining requirements/specifications and test cases for new or enhanced functionality to department applications
• Participate in team and cross-team meetings and maintain appropriate meeting records
• Provide ongoing troubleshooting, support, and maintenance of applications; including 24/7 on call coverage as required
• Assist senior team members in developing and maintaining requirements/specifications and test cases for new or enhanced functionality to department applications.

Education Qualifications

• Bachelor's Degree Bachelor's degree in related field: Computer Science, Information Systems or a directly-related field of engineering.
• Certification in relevant applications

Experience Qualifications

• 8+ years of progressively responsible and directly related work experience in healthcare or technology related work environment.
• Prefer experience with 2 major implementations or upgrades
• Prefer experience with Archibus and Smartsheet

Required Knowledge, Skills and Abilities

• Mid-level Microsoft Office skills
• Ability to diagnose and resolve complex technology problems
• Ability and desire to learn specialized and advanced technology solutions
• Ability to establish a set of tasks and activities associated with an intended outcome and timeline
• Ability to take action consistent with available facts, constraints, and anticipated consequences
• Ability to use appropriate interpersonal skills to give information to and receive information from coworkers and clients in a tactfully and professional manner
• Ability to use effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions
• Ability to develop new skills and teach others
• Ability to collaborate and build consensus with stakeholders
• Ability to understand and adhere to operational standards, policies, and procedures
• Ability to identify risks and issues
• Ability to develop solutions for new and unfamiliar challenges
• Ability to analyze data, interpret results and draw conclusions
• Knowledge of current issues and trends in health care and business and financial operations in a health care system
• Knowledge of core business and financial applications as well as other information systems and computer applications used in a health care setting

Keywords: Diligente Technologies, Palo Alto , IT System Analyst/ IT Operations, Other , Palo Alto, California