General Manager - Retail Tax Office

Company: H&R Block
Location: Palo Alto
Posted on: June 7, 2021

Job Description:

What you'll do...

Inspire operational excellence. Lead a best-in-class team.
We're searching for a District General Manager who can play a vital role in leading a geographic district of our retail tax offices and growing their client bases. When you join us as a District General Manager, you will ensure your district's operational excellence and continuous business growth by leading a team and establishing and maintaining strategic sales plans, prioritization, and project management driving operational excellence. In addition, you will ensure that policies and procedures are executed and followed in each office to increase revenues, control expenses, and promote client satisfaction through a consistent and positive experience.

What you'll do as a District General Manager...

• Execute policies and procedures in each office that increase revenues, control expenses, and promote client satisfaction
• Accelerate business growth through implementation of a business plan, marketing, and identification of growth opportunities
• Recruit and onboard high caliber, top-performing tax office talent and leadership for key district positions
• Efficiently manage labor to ensure maximum productivity and profitability
• Support office leaders with hiring initiatives and end-to-end performance management of office-level associates
• Support office leaders by coaching and elevating performance standards of associates through goal setting and providing timely feedback
• As the champion of our culture, you will ensure all office associates are focused on connecting with our clients to provide a welcoming and personalized service

About H&R Block...

We're here to live our purpose-to provide help and inspire confidence in our clients and communities everywhere. We take our work personally, because we know what it represents: Families and homes. Livelihoods and lives.

We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to approximately 12,000 tax offices throughout the United States and around the world. When you join our team, you'll add to the momentum of a forward-thinking company-one that defined an industry and is now leading its transformation.

What you'll bring to the team...

• Bachelor's degree in a related field or the equivalent through a combination of education and related work experience
• Demonstrated effective interpersonal, communication, and facilitation skills that apply to all levels of the organization
• Strong customer relationship skills with the desire and proven ability to work in a diverse work setting
• Effective management of field personnel to include a working knowledge of organizational planning techniques including the development of goals and objectives, staffing, and work standards
• 5 years Minimum related work experience
• Understanding and previous use of a Windows-based computer system
• Willingness to work irregular schedules
• Demonstrated analytical and problem-solving skills
• Ability to analyze data, plan, and coordinate multiple projects and work initiatives while meeting deadlines
• Meet IRS e-file Suitability requirements as defined by the IRS Publication 3112
• It's a plus if you're bi-lingual

Who are we a good fit for?
We're looking for people who act boldly, demand high standards, crave tough problems, and value winning as a team. We love working with talented people but more than that, we want to work with people who are pursuing careers driven by a deeply meaningful purpose. Our jobs go far beyond any job description, and we're constantly striving to innovate and make our customers' experiences better, easier, and faster.

We are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you're great at what you do, we want you to do it at H&R Block.

Pay and benefits...
Pay range for this position is $80,000.00 to $120,000.00 salary.

This information is posted pursuant to the Colorado Equal Pay for Equal Work Act to provide Colorado applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed.

Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.

H&R Block offers competitive medical, prescription drug, dental and vision benefits for regular associates and/or their eligible dependents. Eligible associates can also participate in the H&R Block Retirement Savings Plan (401(k) Plan), Employee Stock Purchase Program, Employee Assistance Program, Tuition Assistance Program, (virtual) fitness center programs, associate discount program, flexible spending and health savings accounts, and a variety of wellness programs. Associates also receive Tax Prep benefits, paid time off benefits, Life Insurance, AD&D coverage, Short Term Disability and Business Travel Accident Insurance coverage.

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Keywords: H&R Block, Palo Alto , General Manager - Retail Tax Office, Other , Palo Alto, California

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