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Client Care Administrator

Company: SkinSpirit Skincare Clinic and Spa
Location: Palo Alto
Posted on: November 18, 2021

Job Description:

Driven by our shared passion to "Inspire Confidence", SkinSpirit is a pioneer and leader in aesthetic face, skin and body treatments. Founded in 2003, our mission is to elevate our client's beauty and confidence through scientifically proven methods and comprehensive services performed by expert practitioners. Today, our luxurious clinics span California, Texas, Utah and Washington and we are expanding rapidly, and we are the proud to be the number one provider of Botox and dermal fillers in the U.S. We thrive in a people-first culture dedicated to supporting each other, our clients and our communities, and we were voted one of Fortune's Top 20 Places to Work in Healthcare in 2021. Join us and use your passion, talent and drive to deliver the SkinSpirit experience!For Part-Time employees, we offer our standard benefits package which includes generous employee discounts, Friends & Family discounts and a beautiful working environment with a stellar team. We also offer paid holidays and a 401k plan with a company match program. As a Part-Time employee, you are not eligible to receive medical, dental and vision insurance.Position Overview: The Client Care Administrator is primarily responsible for providing support with the daily activities of a medical spa including telephone coverage, appointment scheduling, registration, opening and closing transactions and client care.What You'll Do:

  • Provide excellent client care and customer service
  • Answer and screen high volume of inbound phone calls
  • Manage appointments (scheduling, moving, and canceling appointments)
  • Actively promote the clinic, treatments, services, products, as well as programs, promotions and/or discounts available
  • Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction
  • Accurately complete client transactions
  • Manage multiple responsibilities while maintaining composure, always keeping the clients a priority
  • Perform opening and closing duties of the clinic
  • Efficiently provide basic office administrative support tasks including but not limited to mailing, faxing, sorting, typing and filing
  • Maintain a professional and clean work environment & appearance
  • Maintain complete confidentiality in all guest matters in accordance with company policy
  • Assist with other duties and projects as assigned by managementWhat You'll Bring:
    • HS Diploma or GED required; AA preferred
    • At least 1+ years of customer service experience
    • Exceptional customer service skills
    • Ability to be efficient and productive in a fast-paced environment.
    • The ability to multitask, prioritize, and organize with a consistently high level of accuracy
    • Must be a team player
    • Knowledge of: Internet, Word, Excel, Outlook and the ability to learn new software quickly
    • Excellent, written, verbal, and interpersonal skills
    • Great attention to detail and accuracy
    • Consistently demonstrates good judgment, strong character and personality, ethics, and high standards of performance
    • Must be available to work Saturdays, Sundays and evenings
    • Experience in medical office / understanding of cosmetic procedures / skin care products / Zenoti or other POS systems preferred but not required.Physical Requirements:
      • Prolonged periods of sitting at a desk and working on a computer
      • Occasionally stand, walk, use hands and fingers, handle or feel, reach with hands and arms, climb or balance, stoop, knee, crouch or crawl, talk and hear
      • Occasionally lift and/or move up to 20 pounds and occasionally lift/or move up to 30 poundsSkinSpirit is consistent with state public health orders and policies, requiring employees to be fully vaccinated against COVID-19 and show proof of vaccination where permitted by state law. Medical and religious exemptions from the COVID-19 vaccine may be available to those who qualify. Employees who have approved exemptions must follow additional protocols where required, such as enhanced COVID-19 testing, mandatory vaccine-related education/discussions, and/or other infection prevention requirements in accordance with company policy, CDC or state and local public health government orders.SkinSpirit is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We seek to hire on the basis of merit, competence, performance, and business needs.Job Type: Part-timeBenefits:
        • 401(k) matching
        • Employee assistance program
        • Employee discount
        • Paid time offSchedule:
          • Day shift
          • Evening shift
          • Holidays
          • Monday to Friday
          • Overtime
          • Weekend availabilitySupplemental Pay:
            • Bonus payEducation:
              • High school or equivalent (Required)Work Location:
                • One locationWork Remotely:
                  • NoWork Location: One location

Keywords: SkinSpirit Skincare Clinic and Spa, Palo Alto , Client Care Administrator, Other , Palo Alto, California

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