Central Control Desk Evening Scheduler

Company: Stanford Health Care
Location: Palo Alto
Posted on: May 14, 2022

Job Description:

If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered.

Evening - 10 Hour (United States of America)

**This is a Stanford Health Care job.**

**A Brief Overview**

Reports to Clinical Operations Manager in the assigned

department. Supports effective client relations, patient care

and cost-effective workflow in the region by being first point of

contact for patients. Supports the Perioperative and

Interventional region by coordinating the scheduling of clinic

appointments in APEC and IR grids.

- Responsible for calling patients for pre-op appointment.

- Obtains records when scheduling appointments

- Returns patient phone calls regarding concerns and

questions

- Scans records into patient charts

- Responds to e-mails from surgery schedulers regarding

patient's surgeries being date changed. Pre-op

appointments must then be rescheduled.

- Assist nurse practitioners

- Assist Fast Track nursing to expedite next patient's pre-op appointment.

- Sends and receives faxes

- Book pre-op appointments for multiple sites (500P, OSC, Hoover Building, Emeryville and CCSB)

**Locations**

Stanford Health Care

**What you will do**

+ - Scanning Record

+ - Scheduling pre-op appointments

+ - Works directly with Nurse Practitioners

+ - Super users assist managers with moving patient, opening

+ and blocking schedules

+ - Runs reports for each location 300P, (500P, OSC,

+ - Hoover building, Emeryville and CCSB)

+ - Case Intake

+ - Case scheduling

+ - Manage high volume of calls

+ - Maintain patient follow-up after procedures

+ - New and return patient scheduling (i.e, imaging studies

+ and clinic)

+ - Upload radiology images to PACS and Life Image

+ - Obtain Medical records view RightFax

+ - Scan and distribute outside medical records

+ - Attend weekly staff meetings

+ - Cross train to all job duty functions to allow rotations

**Education Qualifications**

+ High School Diploma or GED Required

+ - Medical TerminologyPreferred

**Experience Qualifications**

+ 1 year minimum surgery scheduling or related experience. Required

**Required Knowledge, Skills and Abilities**

+ - Basic PC Skills (Windows, Excel, and Word)

+ - Good communication

+ - Knowledge of medical terminology

+ - Knowledge of computer systems and software used in

+ function area

+ - Ability to speak and write effectively at a level

+ appropriate for the job

+ - Ability to provide customer service, solve problems,

+ and manage multiple priorities

+ - Knowledge of Windows-based office software,

+ computers and operating systems

+ - Ability to adjust communications to fit the needs and

+ level of understanding of the receiver

+ - Ability to exercise calmness in stressful situations.

+ - Ability to foster relationships, build trust with

+ providers, nurses, staff and patients and to work in a

+ collegial team environment.

+ - Ability to apply C-I-CARE philosophies and demonstrate

+ customer service skills in interactions with staff,

+ including during high-volume times and stressful

+ interactions.

+ - Ability to plan, prioritize.

**These principles apply to ALL employees:**

**SHC Commitment to Providing an Exceptional Patient & Family Experience**

_Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery._

_You will do this by executing against our three experience pillars, from the patient and family's perspective:_

+ Know Me: Anticipate my needs and status to deliver effective care

+ Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health

+ Coordinate for Me: Own the complexity of my care through coordination

**Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in** **all of** **its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.**

Keywords: Stanford Health Care, Palo Alto , Central Control Desk Evening Scheduler, Other , Palo Alto, California