Care Coord Liaison - Care Coordination and Resource - Fixed Term (1.0 FTE, Days)
Company: Stanford Children's Health - Lucile Packard Childr
Location: Palo Alto
Posted on: May 14, 2022
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Job Description:
Here you have the potential and support to achieve extraordinary
outcomes for healthier, happy lives Care Coord Liaison - Care
Coordination and Resource - Fixed Term (1.0 FTE, Days) At Stanford
Children's Health, we know world-renowned care begins with
world-class caring. That's why we combine advanced technologies and
breakthrough discoveries with family-centered care. It's why we
provide our caregivers with continuing education and
state-of-the-art facilities, like the newly remodeled Lucile
Packard Children's Hospital Stanford. And it's why we need caring,
committed people on our team - like you. Join us on our mission to
heal humanity, one child and family at a time. Job Summary This
paragraph summarizes the general nature, level and purpose of the
job. The Care Coordination Liaison serves as an advocate and point
of contact for assigned patients and families by assisting with
navigating medical systems and available resources. The Care
Coordination Liaison is responsible for assisting patients and
families with access to medical care and resources throughout
treatment at Lucile Packard Children's Hospital. The goal of the
liaison is to help identify barriers to medical treatment, ensure
access to appropriate resources, improve patient experience and
resolve issues that could impact smooth care progression. The Care
Coordination Liaison is responsible for performing delegated
functions related to discharge planning, utilization management and
patient care coordination by communicating and collaborating with
the Case Managers, Social Workers and other interdisciplinary team
members. The Care Coordination Liaison is responsible for
coordinating resources and referrals to community assistance
programs. The liaison will communicate with utilization review
organizations, home care vendors, direct care providers and other
external agencies and will serve as an integral member of the
patient care team. Collaborates with health care providers, Case
Managers, Social Workers, and other key people involved in the
daily activities of providing medical care to patients at LPCH.
Will attend interdisciplinary rounds, care conferences and other
meetings as appropriate regarding the plan of care for the patient.
Conducts assessments and makes referrals to appropriate resources
as identified by treatment and utilization needs in collaboration
with the Social Work and Case Management Teams. Will act as a
primary liaison between LPCH and community resource agencies. Will
assist in maintaining a current resource database for the Social
Work Department for families and maintain daily updates for the
Case Management utilization tool. Will supervise staff of volunteer
resource assistants. Verifies pre- and post-hospitalization
benefits, placement, services and equipment. Coordinates
transportation, lodging, meals or other needed resources and will
maintain a database for monthly accounting for distributed
assistance and reimbursement submitted. Participates in the
development and implementation of new programs, operating protocols
and communication initiatives related to care coordination.
Contributes to goal setting, process improvement and achievement of
desired care team outcomes. Serves as the liaison between the
clinical staff and family. Communicates needs for education,
referrals and resources to appropriate direct care providers.
Generates new resources and referral options for patients and
families. Communicates utilization review, discharge planning,
psychosocial considerations, financial needs and other related
information to appropriate care providers and community agencies.
Forwards admission, concurrent and retrospective reviews under the
direction of the Case Manager, reviews daily admission data and
checks inpatient insurance benefits, authorized days and other
related needs. Performs data entry related to discharge planning,
utilization review, housing, transportation, patient care funds,
community referrals and quality indicators in the medical record
according to established guidelines. Minimum Qualifications Any
combination of education and experience that would likely provide
the required knowledge, skills and abilities as well as possession
of any required licenses or certifications is qualifying. Education
required: Bachelor's degree in a related field Experience
preferred: Three (3) years of progressively responsible and
directly related work experience Licensure/Certification: None
required Knowledge, Skills, and Abilities These are the observable
and measurable attributes and skills required to perform
successfully the essential functions of the job and are generally
demonstrated through qualifying experience, education, or
licensure/certification. Ability to assist Care Team in assessing
and addressing physical, psychological, social and resource needs
of the patient and family/caregiver and provide appropriate support
as needed. Ability to interact in a respectful, professional manner
in accordance with hospital policies and procedures. Ability to be
a resource for all employees in assigned area of specialization.
Ability to integrate patient care with other members of the
interdisciplinary health care team in assigned area of
responsibility to ensure quality care. Ability to communicate with
direct care providers and community agencies appropriate for follow
up Ability to speak, read, write, and understand English
effectively at a level appropriate for the safe and effective
performance of the job. Respect for cultural diversity, religion
and experience and an understanding of human developmental needs.
Knowledge of computer systems and software used in functional area.
Knowledge of current practices and standards relating to patient
care and the responsibility and accountability for the outcome of
your practice. Knowledge of basic ethics and patient privacy
rights. Knowledge of medical terminology as pertains to your job.
Equal Opportunity Employer L ucile Packard Children's Hospital
Stanford strongly values diversity and is committed to equal
opportunity and non-discrimination in all of its policies and
practices, including the area of employment. Accordingly, LPCH does
not discriminate against any person on the basis of race, color,
sex, sexual orientation or gender identity, religion, age, national
or ethnic origin, political beliefs, marital status, medical
condition, genetic information, veteran status, or disability, or
the perception of any of the above. People of all genders, members
of all racial and ethnic groups, people with disabilities, and
veterans are encouraged to apply. Qualified applicants with
criminal convictions will be considered after an individualized
assessment of the conviction and the job requirements, and where
applicable, in compliance with the San Francisco Fair Chance
Ordinance.
Keywords: Stanford Children's Health - Lucile Packard Childr, Palo Alto , Care Coord Liaison - Care Coordination and Resource - Fixed Term (1.0 FTE, Days), Other , Palo Alto, California
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