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Lead Design Strategist

Company: Wells Fargo
Location: Palo Alto
Posted on: June 21, 2022

Job Description:

We are the Innovation Initiatives Team - we are a small but mighty product, design and strategy group that designs and builds Wells Fargo's path forward. We are a growing group full of people who are curious, daring, inclusive, inspiring and driven - who are passionate about Wells Fargo's ability to chart a new future. In this role, we're looking for someone with a broad toolkit and who is excited to inspire and enable great design and can thrive within a new, growing team. You will be a champion for customer needs and will bring human-centered design methods to uncover opportunities and solutions. Your passion and capability will shine as you spearhead all human centric research and design in a multidisciplinary team of collaborators.In addition, you are a self-starter with a curious pioneering spirit inclined to continuous discovery and experimentation. You are comfortable with ambiguity.You have been described as entrepreneurial and an experimental problem solver. You have a strong ability to execute in a fast paced environment while balancing multiple priorities. You have strong systems thinking and analytics thinking skills. You are able to present complex topics in a simple and compelling manner. You've had rich experiences, titles you may have had include, Design Strategist, Design Sprint Leader, Innovation Designer, Service Designer, Experience Designer, Design Researcher, Innovation Consultant, Customer Experience Specialist.At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. About this role: Wells Fargo is seeking a Lead Design Research Specialist as part of Strategy, Digital and Innovation. Learn more about the career areas and lines of business at . In this role, you will:

  • Scope, plan and execute discovery and evaluative design research and translate research into strategic insights
  • Be the customer advocate when working with multidisciplinary to uncover customer needs and design meeting those needs
  • Analyze and synthesize data from a myriad of sources to quickly identify and convey user insights that guide strategy and product definition.
  • Create visual artifacts that reflect insights and convey ideas that inspire new thinking
  • Designing, building, and facilitating design strategy workshops
  • Plan and lead others through analysis and synthesis activities
  • Help leaders see the connection between research, customer insights and design solutions from ideation to execution
    Required Qualifications, US:
    • 5+ years of Website or Application Design experience, or equivalent demonstrated through one or a combinationDesired Qualifications:
      • 5+ years' experience leading discovery and evaluative design research (problem definition, research planning, interviewing (from ethnographic interviews to usability testing)
      • 5+ years of professional experience working with product teams including product leaders, UX designers and other design strategists (at agency and/or within large organization).
      • Experience leading projects with multi-disciplinary teams comprised of designers, architects, and strategists.
      • Experience creating innovative solutions for customers or employees, leveraging methods including but not limited to design thinking, human centered design, Futurism, Service Design, Data Visualization, ethnography, systems thinking, analytical thinking, in-depth-interview, Opportunity Definition, Concept Development, Storytelling
      • Experience using design tools such as Figma, Mural, Miro, Invision, etc.
      • Advanced Degree in social, behavioral, human centric interaction or cognitive sciences (Sociology, Anthropology, Psychology) or other research-oriented disciplines within Humanities, Cultural studies, Political Science, Business, or Design. We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Keywords: Wells Fargo, Palo Alto , Lead Design Strategist, Other , Palo Alto, California

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