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Regional Field Partner (West)

Company: Rivian Automotive
Location: Palo Alto
Posted on: June 21, 2022

Job Description:

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. The Regional Field Partner is a high-impact cross-functional role that integrates the program development and field operations teams to ensure seamless customer experience with our field service teams. Our approach to service strives to be as innovative as the vehicles we produce.In this role, you will partner closely with areas of the business that include: Field Operations, Service Parts, Service Engineering/Quality, Service Support, Mobile Service, Roadside, Delivery, and Digital Products. The objective is that you become the subject matter expert on what resources are available to each of Rivian's Service Centers and partner with them to bring feedback to the teams building these programs. You will regularly engage and capture areas of improvement with each of our service locations to ensure that our field teams have the support they need and that the resources put in place achieve the maximum impact.You will be required to travel regularly throughout your region in North America to ensure that our service field teams are poised for success and ready to deliver a superior customer experience.ResponsibilitiesUnderstand the 'why' behind each program strategy developed while simultaneously keeping an open mind to the reality in the field and using this information to train and coach within your region at service locationsAbility to be supportive and available to your region, capturing adoption of programs and offering instant coaching with your deep understanding of the programs available to the fieldAbove average communication and organizational skills, both in person and with documentation for filed wide distributionAble to identify gaps in knowledge by observing and a desire to engage and coach with a goal of continuous improvementPartner with your leader, field teams and numerous program leads to share information from the field to improve processesAbility to educate your team members with the most up to date and often technical knowledgeQualificationsWilling to travel up to 75% of the time within your region as well as to other offices as needed3+ years of program/project management experienceAutomotive, teaching or coaching backgroundExtensive experience documenting process and changes in process with the ability to communicate this at all levelsCapable of building trust with a focus on problem solving while adhering to set standards and operating proceduresExcellent written and verbal communicationSuccess in team environments, able to demonstrate accountability while interacting with many stakeholdersAbility to be empathetic in nature with a passion for acquiring and sharing knowledgeLocation: Service Centers on and around the West Coast, based out of El Segundo, CA or Bay Area, CAEqual OpportunityRivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at take your privacy seriously. For details please see our Candidate Privacy Notice.Please note that we are currently not accepting applications from third party application services.

Keywords: Rivian Automotive, Palo Alto , Regional Field Partner (West), Other , Palo Alto, California

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