JSOC Operator I

Company: Security Industry Specialists
Location: Palo Alto
Posted on: June 23, 2022

Job Description:

About this position:Shift: Day (Sat-Wed)Job Title: JSOC Operator IClient-Determined Title: JSOC Operator IDivision: OperationsLocation (City/State): Palo Alto, CAEmployment Type: Full timeFLSA Status: Non-ExemptAbout us:Security Industry Specialists, Inc. (SIS) provides security solutions to some of the most recognized companies and brands in the world. We deliver services that consistently exceed those of our peers. We accomplish this through innovation, constant process improvement, and an uncompromising commitment to hiring, retaining, and rewarding the best talent available.General Statement of Job:The JSOC Operator I is responsible for using best practices to identify, analyze, and support all incidents that are either impactful or potentially impactful to the people, assets, and reputation of the client. The JSOC Operator I monitors multiple streams of security information, including emails, phone calls, alarms, camera systems, and other access control technologies. The JSOC Operator I dispatches incident responses via radio and telephone and provides general assistance to client employees, vendors, and guests.Essential Job Functions:Camera monitoring of multiple sitesHandle Incoming and Outgoing callsAlarm Response, creates Daily Shift Report and PassdownsCommunicates operations movements via text or appMonitor and respond to radio traffic: Communicate with cross-functional teamsIncident Alert Creation: Assists with creating and disseminating incident alerts (SMS/Email)Open-source Intelligence Monitoring/Documentation: Actively monitor sources for real time threatsAssist with creation of a Daily BriefLeveraging existing documentation, respond accordingly to incident events impacting purchaser personnelMonitor and analyze camera and access control-based systemsEffectively communicate incident response and policies via telephone and radio, operate access control technology, and provide general assistance to customers, vendors, and guests.Support assigned regional and physical security teams as they prepare for, respond to, and recover from both crisis and non-crisis incidents.Completes project work or other administrative tasks related to their function, as assigned by a SupervisorAnswer routine and emergency calls, monitor alarms and video equipment, including fire alarms, door alarms, and duress alarms.Dispatch security officers, ERT, facilities, police, fire and EMS personnel as required via telephone and/or radio.Maintain various records of communications and events.Use multiple internal and external resources to gather and manage information and intelligence about events that are occurring both domestically and internationally that may impact the people, assets, or reputation of the client.Communicate and disseminate information to key partners using established communication methods.Act as a liaison between all departments and the Global Security Services.Escalate complaints and unusual/critical event information without delay to the Operations Lead, Operations Supervisor, and appropriate client personnel.Maintain control of all equipment and keys in the SOC.Accurately log all equipment and keys signed out and returned by security or other parties.Reports missing, damaged, or inoperative equipment or communications, alarm, CCTV, or other systemsMonitor all surveillance cameras and CCTV remote viewer programs.Monitors and responds to all security and safety system alarms.Answers and responds to events and situations received over regular and emergency phones and intercoms.Controls and monitors the two-way communication systems.Must complete and maintain state guard certification as prescribed by presiding state law, as well as client requested certifications; all documentation and fees are the responsibility of the employee unless otherwise notedMinimum Qualifications and Requirements:Excellent verbal, written and customer service skills and abilities.Advanced computer skills and proficiency.Above average computer hardware and software knowledge.Excellent verbal and communication skills.Strong analytical and problem-solving skills.Self-motivated and able to work under little to no direct supervision.Ability to work in a team environment.Ability to multi-ask, discerns patterns in detail.Think through problems for logical solutions and remain calm and professional under stress.Strong decision-making ability during both crisis and non-crisis situations.Able to work with highly confidential information.Must be able to speak clearly, give direction, and provide guidance to employees and security staff during emergencies.What we can offer:$30.75/hrHealth, Dental, Vision, and 401k for eligible employeesPaid Time Off including Sick/Safe TimeA dynamic and challenging work environment with opportunity for growthAdditional Information:SIS is an equal opportunity employerPrivate Patrol Operator #PPO 13936Private Investigator #PI 28063#CB

Keywords: Security Industry Specialists, Palo Alto , JSOC Operator I, Other , Palo Alto, California