JSOC Operator I
Company: Security Industry Specialists
Location: Palo Alto
Posted on: June 23, 2022
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Job Description:
About this position:Shift: Day (Sat-Wed)Job Title: JSOC Operator
IClient-Determined Title: JSOC Operator IDivision:
OperationsLocation (City/State): Palo Alto, CAEmployment Type: Full
timeFLSA Status: Non-ExemptAbout us:Security Industry Specialists,
Inc. (SIS) provides security solutions to some of the most
recognized companies and brands in the world. We deliver services
that consistently exceed those of our peers. We accomplish this
through innovation, constant process improvement, and an
uncompromising commitment to hiring, retaining, and rewarding the
best talent available.General Statement of Job:The JSOC Operator I
is responsible for using best practices to identify, analyze, and
support all incidents that are either impactful or potentially
impactful to the people, assets, and reputation of the client. The
JSOC Operator I monitors multiple streams of security information,
including emails, phone calls, alarms, camera systems, and other
access control technologies. The JSOC Operator I dispatches
incident responses via radio and telephone and provides general
assistance to client employees, vendors, and guests.Essential Job
Functions:Camera monitoring of multiple sitesHandle Incoming and
Outgoing callsAlarm Response, creates Daily Shift Report and
PassdownsCommunicates operations movements via text or appMonitor
and respond to radio traffic: Communicate with cross-functional
teamsIncident Alert Creation: Assists with creating and
disseminating incident alerts (SMS/Email)Open-source Intelligence
Monitoring/Documentation: Actively monitor sources for real time
threatsAssist with creation of a Daily BriefLeveraging existing
documentation, respond accordingly to incident events impacting
purchaser personnelMonitor and analyze camera and access
control-based systemsEffectively communicate incident response and
policies via telephone and radio, operate access control
technology, and provide general assistance to customers, vendors,
and guests.Support assigned regional and physical security teams as
they prepare for, respond to, and recover from both crisis and
non-crisis incidents.Completes project work or other administrative
tasks related to their function, as assigned by a SupervisorAnswer
routine and emergency calls, monitor alarms and video equipment,
including fire alarms, door alarms, and duress alarms.Dispatch
security officers, ERT, facilities, police, fire and EMS personnel
as required via telephone and/or radio.Maintain various records of
communications and events.Use multiple internal and external
resources to gather and manage information and intelligence about
events that are occurring both domestically and internationally
that may impact the people, assets, or reputation of the
client.Communicate and disseminate information to key partners
using established communication methods.Act as a liaison between
all departments and the Global Security Services.Escalate
complaints and unusual/critical event information without delay to
the Operations Lead, Operations Supervisor, and appropriate client
personnel.Maintain control of all equipment and keys in the
SOC.Accurately log all equipment and keys signed out and returned
by security or other parties.Reports missing, damaged, or
inoperative equipment or communications, alarm, CCTV, or other
systemsMonitor all surveillance cameras and CCTV remote viewer
programs.Monitors and responds to all security and safety system
alarms.Answers and responds to events and situations received over
regular and emergency phones and intercoms.Controls and monitors
the two-way communication systems.Must complete and maintain state
guard certification as prescribed by presiding state law, as well
as client requested certifications; all documentation and fees are
the responsibility of the employee unless otherwise notedMinimum
Qualifications and Requirements:Excellent verbal, written and
customer service skills and abilities.Advanced computer skills and
proficiency.Above average computer hardware and software
knowledge.Excellent verbal and communication skills.Strong
analytical and problem-solving skills.Self-motivated and able to
work under little to no direct supervision.Ability to work in a
team environment.Ability to multi-ask, discerns patterns in
detail.Think through problems for logical solutions and remain calm
and professional under stress.Strong decision-making ability during
both crisis and non-crisis situations.Able to work with highly
confidential information.Must be able to speak clearly, give
direction, and provide guidance to employees and security staff
during emergencies.What we can offer:$30.75/hrHealth, Dental,
Vision, and 401k for eligible employeesPaid Time Off including
Sick/Safe TimeA dynamic and challenging work environment with
opportunity for growthAdditional Information:SIS is an equal
opportunity employerPrivate Patrol Operator #PPO 13936Private
Investigator #PI 28063#CB
Keywords: Security Industry Specialists, Palo Alto , JSOC Operator I, Other , Palo Alto, California
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