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Retail Ambassador

Company: Kara's Cupcakes
Location: Palo Alto
Posted on: September 14, 2022

Job Description:

The Retail Ambassador is responsible for upholding the highest customer service and product quality, you are responsible for providing a high level of customer service and positively represent the brand by upholding KCI standards and policies. Work is performed under the general direction of the Bakery Manager, Production Manager, and the Director of Operations.


Demonstrate strong customer service skills, positive attitude, friendly and upbeat personality, and a love of cupcakes
Ability to take direction, be flexible, versatile, multi-task, and work effectively in a fast-paced environment
Must be available to work a variety of hours, including evenings, weekends, mornings, and weekdays.
Ability to perform opening and closing shift duties, ability to multi-task, including managing daily orders and deliveries, restocking, and serving customers in a fast-paced environment
Must possess strong customer service skills and a positive attitude
Driving is a plus! :)
Additional requirements:

Responsive to incoming communication throughout the day
Understands and responds to situations with an appropriate sense of urgency and good judgment
Essential Duties & Responsibilities:

Retail: Greets each Guest as they walk into the bakery
Model BEST Guest Service
Is knowledgeable about Kara's Cupcakes' products and can communicate with Guests about them
Answers incoming calls and take orders over the phone
Communication: communicate effectively with other drivers, managers, and bakers throughout the day to manage outgoing deliveries and ensure timeliness.
Vehicle Maintenance: cleanliness, service, and maintenance identifying, documenting, and reporting internal or external vehicle damage, ensuring vehicle cleanliness, reporting any issues concerning vehicle functions
Uphold KCI brand standards & customer service standards.
Monitor and fulfill "To Buy" lists when delivering to KCI stores.
Communicate to Production and Bakery Managers when "To Buy" items are not available or are delayed in replenishment.
Maintain all storage areas in the production facilities.
Ensure FIFO (First in, first out) standards are upheld when restocking all products.
Perform all Retail Cupcake Ambassador Duties as needed, including opening and closing shifts.
Work Environment:
To perform this job successfully an employee must be able to perform each essential duty satisfactorily. The qualifications and duties listed above, and the physical demands of the position listed here, are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable an employee with disabilities to perform the essential duties.

The physical demands of the position include:

Visual and auditory ability to observe and respond to critical incidents and the physical ability to act swiftly in an emergency situation.
Must be able to work in a standing position for long periods of time (up to 8 hours).
Able to reach, bend, stoop and frequently lift up to 50 pounds.
Must have the stamina to work 40 hours per week minimum

Keywords: Kara's Cupcakes, Palo Alto , Retail Ambassador, Other , Palo Alto, California

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