HR Solutions Representative - Human Resources (0.5 FTE, Days)
Company: Lucile Packard Children's Hospital Stanford
Location: Palo Alto
Posted on: November 15, 2022
0.75 FTE, 8 Hour Day Shift
At Stanford Children's Health, we know world-renowned care begins
with world-class caring. That's why we combine advanced
technologies and breakthrough discoveries with family-centered
care. It's why we provide our caregivers with continuing education
and state-of-the-art facilities, like the newly remodeled Lucile
Packard Children's Hospital Stanford. And it's why we need caring,
committed people on our team - like you. Join us on our mission to
heal humanity, one child and family at a time.
This paragraph summarizes the general nature, level and purpose of
The HR Solutions Representative will respond to inquiries and
requests received from employees as well as online submissions.
This position will require broad knowledge base across HR
functional areas as a foundation to deliver timely, professional
and courteous responses to all employees on initial inquiries and
transaction support and execution. It is imperative that the
incumbent possess the skills necessary to perform exceptional
customer service, while performing transactions with high degree of
quality, accuracy and in a timely manner in accordance with agreed
upon service level agreements.
The essential functions listed are typical examples of work
performed by positions in this job classification. They are not
designed to contain or be interpreted as a comprehensive inventory
of all duties, tasks, and responsibilities. Employees may also
perform other duties as assigned.
Employees must abide by all Joint Commission Requirements including
but not limited to sensitivity to cultural diversity, patient care,
patient rights and ethical treatment, safety and security of
physical environments, emergency management, teamwork, respect for
others, participation in ongoing education and training,
communication and adherence to safety and quality programs,
sustaining compliance with National Patient Safety Goals, and
licensure and health screenings.
Must perform all duties and responsibilities in accordance with the
hospital's policies and procedures, including its Service Standards
and its Code of Conduct.
Provides courteous, respectful and reliable service to HR
customers, including pre-hires, active, former employees, managers,
and retirees. Assesses and resolves customer inquiries and issues
(via phone, email and chat) or escalate to the next level of
service within the appropriate functional area as per the service
delivery routing structure. Works with high quality and accuracy
standards, capturing interactions within case management through
case creation, update and closure. Learns and understands HR
functional area knowledge and be able to navigate finding and using
content within the knowledge base, applying it to resolve inquiries
efficiently and accurately Answers employee and management
questions regarding HR policies, processes and other human resource
related matters following prescribed responses. Assists or
participates as a team member in the review and recommendations for
process improvements, automation of information and services,
system applications, operational efficiency and customer services.
Performs human resource administrative activities following the
application of policies, program procedures and process guidelines
and regulatory requirements. Processes employee status change
transactions such as transfers, reclassifications, promotions, etc.
Maintains systems of record for employees. Reviews change requests
for accuracy, adherence to policies/guidelines, proper signature
authorization and completeness.
Any combination of education and experience that would likely
provide the required knowledge, skills and abilities as well as
possession of any required licenses or certifications is
Education: Bachelor's degree in a work-related discipline/field
from an accredited college or university.
Experience: One (1) year of progressively responsible and directly
related work experience
License/Certification: None required.
Knowledge, Skills, & Abilities
These are the observable and measurable attributes and skills
required to perform successfully the essential functions of the job
and are generally demonstrated through qualifying experience,
education, or licensure/certification.
Ability to effectively prioritize work and meet deadlines in a
fast-paced environment. Ability to maintain confidentiality of
sensitive information. Ability to research and identify the
appropriate prescribed response to customer inquiries. Ability to
proactively solve problems in a customer-focused environment.
Ability to work effectively with individuals at all levels of the
organization. Knowledge of HR practices/policies related to
benefits, staffing, compensation, etc. Knowledge of HR-related
systems and software applications. Knowledge of Windows-based
office software, computers and operating systems
The Physical Requirements and Working Conditions in which the job
is typically performed are available from the Occupational Health
Department. Reasonable accommodations will be made to enable
individuals with disabilities to perform the essential functions of
Equal Opportunity Employer
L ucile Packard Children's Hospital Stanford strongly values
diversity and is committed to equal opportunity and
non-discrimination in all of its policies and practices, including
the area of employment. Accordingly, LPCH does not discriminate
against any person on the basis of race, color, sex, sexual
orientation or gender identity, religion, age, national or ethnic
origin, political beliefs, marital status, medical condition,
genetic information, veteran status, or disability, or the
perception of any of the above. People of all genders, members of
all racial and ethnic groups, people with disabilities, and
veterans are encouraged to apply. Qualified applicants with
criminal convictions will be considered after an individualized
assessment of the conviction and the job requirements, and where
applicable, in compliance with the San Francisco Fair Chance
Ordinance. REQNUMBER: 15622-1A
Keywords: Lucile Packard Children's Hospital Stanford, Palo Alto , HR Solutions Representative - Human Resources (0.5 FTE, Days), Other , Palo Alto, California
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