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Beauty Ambassador, YSL/Orlane - Palo Alto

Company: Neiman Marcus Group Inc
Location: Palo Alto
Posted on: November 17, 2022

Job Description:


Marcus Group (NMG) has been the premier destination for luxury fashion

and goods, superior service, and an elevated retail experience for more

than a century. Today, 9,000 associates contribute to the success of

NMG's brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow.

There are 38 full-line Neiman Marcus stores in cosmopolitan markets

across the United States and a sophisticated digital platform that

attracts shoppers worldwide. Bergdorf Goodman operates two stores in

landmark locations on Fifth Avenue in New York City and, catering to loyal luxury customers globally. NMG

also owns five Last Call stores and, an e-commerce site that

offers premium furniture and home decor. As

an organization, NMG is on a transformational journey to become the

preeminent luxury customer platform. NMG continues to deliver the best

integrated customer experience and has evolved the business to succeed

in the ever-changing retail landscape. NMG is a relationship business.

What differentiates the organization from other luxury retailers are its

unique assets: a strong store footprint, the most knowledgeable

associates, an engaging online experience, solid brand partnerships,

innovative digital and in-store experiences, the most loyal luxury

customer base, and a strong balance sheet. Our

customers will always be at the center of everything NMG does. The

company continues to reinvest in new technologies that enhance the

customer experience. NMG meets customers where they are. NMG's goal is

to offer customers a seamless experience across its stores, online, and

remote digital selling. NMG's

priority is to develop a highly engaged and high-performing team where

everyone belongs. The business attracts and retains best-in-class talent

through unique offerings provided to associates in addition to standard

employer benefits. These include an innovative way of working,

associate discounts on merchandise, tuition reimbursement, associate

hardship fund, and paid time off to volunteer, to name a few. As

part of NMG's Environmental, Social, Governance (ESG) work, the

organization is focused on driving its core value of being "All Heart."

NMG is also assessing its current environmental and social impact while

developing a three-year plan to lead the luxury industry in its

commitment and transparency to environmental and social sustainability.

NMG strives to become an employer of choice, driven by a culture of

Belonging. A dedicated team focuses on this journey, directly impacting

how NMG conducts business throughout the workforce, workplace, and

marketplace dimensions. NMG

has incredibly passionate and committed corporate and store associates.

NMG offers associates an environment where everyone feels welcomed,

nurtured, and empowered. Our associates are the heart of NMG. As an

organization, NMG leads with love - love for customers, love for

associates, and love for brand partners.


To acquire, cultivate and maintain relationships with our clients through deep product knowledge, personal engagement and luxury service.

Enhance the client experience

  • Greets and welcomes clients throughout all areas of the store

  • Connects with clients in a friendly and meaningful way

  • Provides clients advice and knowledge that they may not have realized they needed

  • Makes every client interaction a personal and seamless experience

  • Exhibits behaviors that support client satisfaction goal (KPI)

    Boost sales through omni channel and out of home base selling

    • Educates self and client on merchandise, events, promotions, policy and services

    • Demonstrates expert styling and brand knowledge

    • Recommends merchandise based on expert product knowledge and client preferences, regardless of department or channel

    • Graciously takes returns and offers options based on client's needs

    • Takes an omnitude approach to identify and recommend merchandise across all channels

    • Utilizes selling tools and store technology to sell across all channels effectively

    • Promotes benefits of the InCircle program and opens new accounts

    • Achieves personal sales and out of home base selling goals (KPI)

      Cultivate and grow client base

      • Cultivates the client relationship through personalized connection

      • Acquires and builds client base primarily through forming relationships with new clients and retaining/building spend of existing clients

      • Ability to strategize own business and be self-motivated; takes initiative to increase individual productivity through out of home base selling and strong client relationships

      • Utilizes digital tools and social media to connect with clients, serve their needs, and follow up as necessary

      • Proactively utilizes mobile devices and selling technology to communicate with clients and expand the business

        Champion operational excellence

        • Assists in operational tasks (actively maintains selling floor, fills in stock, cleans fitting rooms, returns merchandise to other departments)

        • Ensures audit compliance

          Contribute to team success

          • Partners with others to provide the best client experience

          • Actively creates a positive work environment through teamwork and collaboration

          • Maintains positive working relationships throughout the company

            Additional Information

            • Posting Date: Jul 13, 2022

            • Overtime Status: Non-exempt

Keywords: Neiman Marcus Group Inc, Palo Alto , Beauty Ambassador, YSL/Orlane - Palo Alto, Other , Palo Alto, California

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