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Stylist / Master Muse

Company: Tapestry, Inc.
Location: Palo Alto
Posted on: November 24, 2022

Job Description:

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home decor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.Kate Spade New York is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible.A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. VisitOur People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.Job Title: Master Muse/ Master Muse Skills
Primary Purpose: The Master Muse is an elevated selling role in which the individual is accountable for
a higher sales achievement driven through conversion, ADT and clienteling. While a Muse, our sales
associate, is someone who asks our guests attention-grabbing questions, strikes up memorable
conversation and who reaches out in the most delightful ways, our Master Muse takes our guests on a
journey using the Muse moves and our guest experience tools. The Master Muse transforms the
traditional sales experience into a long term relationship and serves as a mentor for our Muses.
Master Muse skills (Level between Muse and Senior Muse):
The successful individual will leverage their proficiency in retail to...
Drive for Results:
* Consistently reach sales goal each month at a percentage (to be disclosed at time of offer) over
Muse goals, as well as reach designated guest voice score each week
* Achieve ADT through styling and creating fitting room experiences during appointments
* Strong understanding of features and benefits of all product
* Embraces and trains on tools to sell product outside the store (locate, e-courier) - measured
through guest voice - "offered to find product"
* Communicates and rallies the team around weekly sales goal
* Master of all guest journey tools & uses to deepen connection
* Curating and hosting quarterly events in the store with best clients - 1-2 events per quarter
* Book 3-5 appointments weekly - 50% of appointments resulting in sales
Team Building:
* Communicates and rallies the team around weekly sales goals
* Inspire relationship building through monthly activities and events
* Act as a mentor Muses and support on-boarding & training for new Muses
* Lead by example when dancing the Muse moves and recognize Muses for guest relationship
Styling & Curating:
* Host at least one styling session per week for inspiration for breakfast for the team
* Curate local experiences to share with the team to inspire each other and their clients - has a
deep understanding of community
* Encourage role playing amongst Muses around storytelling
* Possess strong understanding of fashion and trends in the marketplace
The accomplished individual will possess...
* Professional selling skills and exceptional interpersonal skills
* Prior luxury goods experience and client book experience preferred
* Proactive ability to multi-task and prioritize
* Works well in a team environmentAn outstanding professional will have... * College degree preferredPhysical Requirements... * Available to work store schedule, as needed, including evenings and weekends* Standing for extended periods of time* Able to safely lift boxes up to 40 pounds* Comfortable climbing laddersOur Competencies for All Employees

  • Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
  • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
  • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.Our Competencies for All People Managers
    • Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
    • Developing Direct Reports and Others:Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
    • Building Effective Teams: Blends people into teams when needed; creates strong moraleand spirit in theirteam; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.Kate Spade is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under the consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Kate Spade at

Keywords: Tapestry, Inc., Palo Alto , Stylist / Master Muse, Other , Palo Alto, California

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