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Member Experience Associate - Palo Alto

Company: Industrious
Location: Palo Alto
Posted on: November 24, 2022

Job Description:

About the Role:
As a Member Experience Associate at Industrious, you will be the heart of the member experience, truly aiming to create great days for all who enter your office. While your day may not look the same, here's what it could look like:


  • You are the first face people see while you're preparing the office for the day: brewing coffee, setting out breakfast, and stocking shared amenities.
  • You're proactive and take ownership over managing inventory and ordering your location's supplies.
  • You build magnificent events and take the extra time to design unique signage because you know the magic is in the details.
  • You add new members into multiple systems so their first day in their office is seamless and memorable.
  • You assist a member with IT or wifi issues should they ever come up - no job is too big or too small for you to tackle.
  • You dip your toe in local marketing events - ensuring any prospective member knows the true value of our flexible solutions.
  • You take a walk in-tour while your Community Manager is assisting another potential member.

    Industrious helps companies of all sizes find their office home so that they can do their best work. Our team is rewriting the book on productivity by creating a new workplace experience. Right now it's more important than ever that our Member Experience Associates are passionate about building relationships and community. You can effortlessly connect with your members. You know that the most meaningful interactions are rooted in trust and shared values.
    We are Industrious.
    We're building a team of considerate collaborators who create great days. Come join us.
    You're a great fit for this role if:

    • No member request is too big or too small for you to handle. You find yourself smiling when restocking the fridge and fixing the printer
    • You're energized by meeting people and work well in a team because you like supporting and assisting to help a larger plan come together
    • You can create order out of chaos and are always planning ahead. You come up with solutions before anyone knows there is a problem
    • You're resilient. You know the value of having a routine, but you're ready for the bumps too
    • You're willing to get your hands dirty and realize the behind the scenes work is not always glamorous
    • You always look to improve and make things more efficient because staying busy is your happy speed

      The hourly compensation for this position is X. The successful candidate's actual base compensation will be based upon a variety of factors, including but not limited to work experience, job related knowledge, skills and professional qualifications.
      You will also be eligible for a number of generous perks including:

      • $500 Sign on Bonus
      • Attendance Reward $150 / quarter for those in attendance / on time 90% of time
      • Commuter Stipend of $100 / quarter
      • Eligible for up to $500 in bonus pay every 6 months
      • One Medical telehealth membership
      • Holiday pay when regularly scheduled
      • Sick pay as required by law
      • 5 days Covid Sick Pay with documented positive test

        Base and bonus compensation are just two components of Industrious' total compensation package that may be available to employees. Other great employee perks and benefits include: heavily subsidized healthcare plans, generous paid time off, wellness programs, professional development grants, 401k plan and many other benefits, subject to applicable eligibility criteria and company policies.
        We kindly request that you do not call Industrious locations for employment inquiries.

Keywords: Industrious, Palo Alto , Member Experience Associate - Palo Alto, Other , Palo Alto, California

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