Part-Time Keyholder - Palo Alto
Company: SoulCycle
Location: Palo Alto
Posted on: January 26, 2023
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Job Description:
We are seeking passionate, service-oriented, positive and
hard-working individuals with a love for health and fitness and an
excitement for our brand. We are a high-growth company looking for
hyper-organized, efficient, forward-thinking problem-solvers with
exceptional interpersonal skills and attention to detail.
Part-time employees must have at least 3 days of availability week
over week, totaling 20 hours, with at least one of those days being
a Saturday or Sunday. Additionally, all employees are expected to
be available to work peak holiday shifts.
RESPONSIBILITIES:
* Function as MOD ("Manager on Duty") if/when any member of
management team is NOT on the premises
* Regularly communicate to management team on any issues that arise
during the opening/closing, whether or not they are resolved
* Assist the Studio Management in daily studio tasks and
projects
* Share knowledge and best practices with staff
* Maintain keys to the studio and exert proper care and control
over them
* Responsible for the opening and/or closing of the studio
* Maintain opening and closing checklists and supervise studio team
in ensuring all items are completed daily
* Provide support to the SoulCycle instructors to ensure a
successful class check-in process
* Work as a cohesive team with all SoulCycle staff members to
ensure efficiency and camaraderie
* Provide high level customer service and hospitality to
clients
* Be on-duty hospitality champion
* Assign tasks to part timers, when necessary
* Manage retail area and visuals to ensure an optimal selling
space
* Responsible for additional manager system duties (i.e. returns,
etc)
* Assist Management team with additional responsibilities, as
needed
* Assist with the training and coaching of new hires for the front
desk staff team
* Maintain product knowledge for all studio retail operations
* Maintain the distinct SoulCycle aesthetic, appearance, atmosphere
and culture
REQUIREMENTS:
* Must have customer service experience
* Must have the ability to prioritize and multi-task within a
fast-paced environment
* Must be willing to initiate tasks and perform duties without
direction
* Must have excellent communication skills and be able to work with
a wide range of personalities
* Must have outstanding customer service and problem solving
skills
* Must have a positive, can-do attitude
* Must have a friendly and professional phone and email
etiquette
* Must have superior organizational skills
* Must have the flexibility to work a non-traditional schedule
PHYSICAL REQUIREMENTS:
* Must be able to work in a fast paced environment
* Must be able to kneel, bend, reach, climb and stand for long
durations of time
* Must be able to lift/carry a maximum of 30lbs
All potential employees are required to show proof of COVID-19
vaccination upon an offer of employment
* All potential employees are required to show proof of COVID-19
vaccination upon an offer of employment.
Keywords: SoulCycle, Palo Alto , Part-Time Keyholder - Palo Alto, Other , Palo Alto, California
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