Part-Time Keyholder - Palo Alto

Company: SoulCycle
Location: Palo Alto
Posted on: January 26, 2023

Job Description:

We are seeking passionate, service-oriented, positive and hard-working individuals with a love for health and fitness and an excitement for our brand. We are a high-growth company looking for hyper-organized, efficient, forward-thinking problem-solvers with exceptional interpersonal skills and attention to detail.

Part-time employees must have at least 3 days of availability week over week, totaling 20 hours, with at least one of those days being a Saturday or Sunday. Additionally, all employees are expected to be available to work peak holiday shifts.

RESPONSIBILITIES:

* Function as MOD ("Manager on Duty") if/when any member of management team is NOT on the premises
* Regularly communicate to management team on any issues that arise during the opening/closing, whether or not they are resolved
* Assist the Studio Management in daily studio tasks and projects
* Share knowledge and best practices with staff
* Maintain keys to the studio and exert proper care and control over them
* Responsible for the opening and/or closing of the studio
* Maintain opening and closing checklists and supervise studio team in ensuring all items are completed daily
* Provide support to the SoulCycle instructors to ensure a successful class check-in process
* Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie
* Provide high level customer service and hospitality to clients
* Be on-duty hospitality champion
* Assign tasks to part timers, when necessary
* Manage retail area and visuals to ensure an optimal selling space
* Responsible for additional manager system duties (i.e. returns, etc)
* Assist Management team with additional responsibilities, as needed
* Assist with the training and coaching of new hires for the front desk staff team
* Maintain product knowledge for all studio retail operations
* Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture

REQUIREMENTS:

* Must have customer service experience
* Must have the ability to prioritize and multi-task within a fast-paced environment
* Must be willing to initiate tasks and perform duties without direction
* Must have excellent communication skills and be able to work with a wide range of personalities
* Must have outstanding customer service and problem solving skills
* Must have a positive, can-do attitude
* Must have a friendly and professional phone and email etiquette
* Must have superior organizational skills
* Must have the flexibility to work a non-traditional schedule

PHYSICAL REQUIREMENTS:

* Must be able to work in a fast paced environment
* Must be able to kneel, bend, reach, climb and stand for long durations of time
* Must be able to lift/carry a maximum of 30lbs

All potential employees are required to show proof of COVID-19 vaccination upon an offer of employment

* All potential employees are required to show proof of COVID-19 vaccination upon an offer of employment.

Keywords: SoulCycle, Palo Alto , Part-Time Keyholder - Palo Alto, Other , Palo Alto, California