Lead Service Specialist
Company: Epiq Systems, Inc. -
Location: Palo Alto
Posted on: January 26, 2023
Job Description:
It's fun to work at a company where people truly believe in what
they -are doing!Job Description:Job Summary:The Lead Service
Specialist assists the Supervisor or Manager in leading the
workflow of the Service Specialists. Will accurately communicate
with client staff and Epiq team members regarding commitments,
deadlines and challenges.Essential Job Responsibilities
- Assign production tasks to team members
- Work independently on production assignments, often at a
satellite copy center without direct supervision
- Ensure all projects have been properly completed and quality
checked
- Work to resolve work issues or complaints such as: lost parcel,
damaged package, untimely deliveries
- Assist management with training new hires on all processes
- Other duties may include, mail, distribution services, copy,
print, records, facilities, reception, hospitality
servicesQualifications & Requirements
- High School Diploma or GED
- Minimum of 2 years work experience, preferably in a mail or
production, copy, print or scanning environment
- Ability to lead others in a professional manner
- Strong written and verbal communication skills with ability to
resolve complaints
- Ability to multitask with attention to detail
- Working knowledge of MS Word, Excel and Outlook
- Ability to lift or move 40 lbs. or greater
- Ability to walk, bend, kneel, stand or sit for an extended
period of time
- Successful candidates must be fully vaccinated from COVID19 as
a condition of employment prior to the start dateIf you like wild
growth and working with happy, enthusiastic over-achievers, you'll
enjoy your career with us!It is Epiq's policy to comply with all
applicable equal employment opportunity laws by making all
employment decisions without unlawful regard or consideration of
any individual's race, religion, ethnicity, color, sex, sexual
orientation, gender identity or expressions, transgender status,
sexual and other reproductive health decisions, marital status,
age, national origin, genetic information, ancestry, citizenship,
physical or mental disability, veteran or family status or any
other basis protected by applicable national, federal, state,
provincial or local law. Epiq's policy prohibits unlawful
discrimination based on any of these impermissible bases, as well
as any bases or grounds protected by applicable law in each
jurisdiction. In addition Epiq will take affirmative action for
minorities, women, covered veterans and individuals with
disabilities. If you need assistance or an accommodation during the
application process because of a disability, it is available upon
request. Epiq is pleased to provide such assistance and no
applicant will be penalized as a result of such a request. -
Pursuant to relevant law, where applicable, Epiq will consider for
employment qualified applicants with arrest and conviction
records.
Keywords: Epiq Systems, Inc. -, Palo Alto , Lead Service Specialist, Other , Palo Alto, California
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