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Front Desk/ Patient Services Coordinator

Company: RMA Network
Location: Palo Alto
Posted on: September 8, 2023

Job Description:

We are looking for a hard-working, reliable and motivated people person for our front desk role in our Palo Alto location with the first few weeks of training in our San Francisco office. The Front Desk/ Patient Services Coordinators will be responsible for greeting patients, activating patient files, and for providing support to patients and medical staff. Hours will be Monday to Friday with rotating shifts from 6:30am-3pm or 8am-4pm. Rotating holiday coverage will be in SF.

Job duties include but are not limited to:

  • Check-in, check-out and appointment scheduling through an electronic medical records (EMR) system.
  • Maintains patient accounts by obtaining, recording, and updating personal, financial, and insurance information.
  • Reviews and verifies patient paperwork and places information in patient chart.
  • Has a positive work ethic and models the behaviors that generates high patient satisfaction ratings.
  • Demonstrates effective verbal and written communication that is clear, well-organized, and demonstrates and understanding of audience needs.
  • A strong multi-tasker able to balance in-person and virtual patient care.
  • Performs call center functions: answers phones, schedules appointments, takes messages and directs calls to the appropriate person.
  • Takes ownership of the waiting room experience and makes patients feel welcome and comfortable.

    IVI-RMA offers a comprehensive full time benefits package to all employees who work a minimum of 30 hours per week.

    • Medical, Dental, Vision Insurance Options
    • Paid Time Off & 8+ Paid Holidays
    • Company Paid Life Insurance, Long Term Disability & AD&D
    • Flexible Spending Accounts
    • Employee Assistance Program
    • Retirement 401K Plan
    • Optional benefits including STD, Life & AD&D Buy-up plans & more.

      About Reproductive Medicine Associates (RMA)

      RMA is the U.S.-based network of fertility clinics that are part of IVI-RMA Global. To learn more about RMA, visit To learn more about RMA-Global, visit:

      We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Keywords: RMA Network, Palo Alto , Front Desk/ Patient Services Coordinator, Other , Palo Alto, California

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