Temporary Support Associate
Company: Tapestry
Location: Palo Alto
Posted on: November 19, 2023
Job Description:
Coach is a global fashion house founded in New York in 1941.
Inspired by the vision of Creative Director Stuart Vevers and the
inclusive and courageous spirit of our hometown, we make beautiful
things, crafted to last-for you to be yourself in. Coach is part of
the Tapestry portfolio - a global house of brands committed to
stretching what's possible. A member of the Tapestry family, we are
part of a global house of brands that has unwavering optimism and
is committed to being innovative and wholly inclusive. VisitOur
People page to learn more about Tapestry's commitment to equity,
inclusion, and diversity. Sales Support Associate Job Description
The Sales Support Associate role is an integral part of the store's
overall success and efficiency; demanding direct attention to our
brand commitment when servicing our customers. Leaving a lasting
impression on our customers through friendly, efficient
interactions at our cash wrap and a well-maintained sales floor.
Accurate and effective work, supporting the flow of product from
the moment of receipt through the point of sale is essential to
this role. Sample of tasks required of role: CASH WRAP:
Greeting the customer with a smile
and with eye contact and offering your name Interact genuinely and
naturally with the customer Read cues and determine customers'
needs Conduct email/name capture, where permitted by law Maintain
accuracy when operating POS Maintain cash wrap organization and
cleanliness Suggest multiple add-ons and sell gift cards Maintain
cash and POS media accurately and in compliance with Coach policy
Create lasting impression by genuinely thanking customer and
provide reason to return Represent Coach brand appropriately
STOCKROOM / WAREHOUSE:
Receive shipment and transfers Notify
Store Management when new product arrives Scan cartons/transfers,
verifying store information is correct Communicate all
discrepancies to Store Management Process shipment/transfers
according to Coach standards and timeframes Organize and clean
stock room daily; to include offsite / remote warehouse as
applicable Shift/organize product in the stockroom; react to sell
through and make room for new product Manage stock levels/product
ownership in back-of-house and sales floor Prepare and conduct
regular cycle counts, as directed Participate in store physical
inventory counts, as scheduled Maintain Company Loss Prevention
standards SALES FLOOR:
Regularly analyze sales floor to
assess replenishment needs Replenish sales floor/assigned zone
React to sell through and execute visual merchandising needs.
Support sales floor activities, as directed Effectively communicate
information pertaining to price points, features/benefits, color
and stock availability to multiple customers Respond to customer
requests confidently; partner with sales team or Store Management,
when needed Upkeep housekeeping standards Competencies required:
Drive For Results: Can be counted on
to exceed goals successfully. Is consistently one of the top
performers. Very bottom line oriented. Steadfastly pushes self and
others for results.
Customer Focus: Is dedicated to
meeting the expectations and requirements of internal and external
customers. Gets first hand customer information and uses it for
improvements in products and services. Acts with customers in mind.
Establishes and maintains effective relationships with customers
and gains their trust and respect.
Creativity: Comes up with a lot of
new and unique ideas. Easily makes connections among previously
unrelated notions. Tends to be seen as original and value-added in
brainstorming settings.
Interpersonal Savvy: Relates well to
all kind of people up down and sideways. Inside and outside the
organization. Builds rapport. Builds constructive and effective
relationships. Uses diplomacy and tact. Can diffuse even high
tension situations comfortably.
Learning on The Fly: Learns quickly
when facing new problems. A relentless and versatile learner. Open
to change. Analyzes both successes and failures for cues to
improve, experiments and will try anything to find solutions.
Enjoys the challenge of unfamiliar tasks. Quickly grasps the
essence and underlying structure of anything.
Perseverance: Pursues everything with
energy, drive and a need to finish. Seldom gives up on anything
before finishing, especially in the face of resistance or setbacks.
Dealing with Ambiguity: Can
effectively cope with change. Can shift gears comfortably. Can
decide to act without having the total picture. Does not get upset
when things are up in the air. Doesn't have to finish things before
moving on. Can comfortably handle risk and uncertainty. Additional
Requirements Experience: 1- 3 years of previous retail experience
(cashier/stock experience, sales etc.), preferably in a luxury
retail service environment. Possesses current knowledge of fashion
trends and competition in the marketplace. Education: High school
diploma or equivalent; college degree preferred. Technical:
Knowledge of cash register systems, basic computer skills
(including the ability to use iPad/laptop, Mobile POS and
Internet), utilize walkie talkie, understand and read price and
product release sheets. Physical: Ability to execute at a fast
pace. Ability to communicate effectively with customers and team.
Ability to maneuver the sales floor, sales shelves, and stock room;
climbing, bending, and kneeling are required. Ability to frequently
lift and carry up to 25 pounds and, at times, lift and carry
product/cartons up to 50 pounds to process product
shipment/transfers. Schedule: Ability to meet Coach Scheduling &
Availability Expectations, including ability to work a flexible
schedule, including nights, weekends, and holidays high retail
traffic and sales days (including but not limited to the day after
Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.).
Note: This document serves only as a sample of job duties and
responsibilities and does not include an exhaustive list of all
performance requirements. Tapestry, Inc., parent company of the
Coach brand, is an equal opportunity and affirmative action,
employer and we pride ourselves on hiring and developing the best
people. All employment decisions (including recruitment, hiring,
promotion, compensation, transfer, training, discipline and
termination) are based on the applicant's or employee's
qualifications as they relate to the requirements of the position
under consideration. These decisions are made without regard to
age, sex, sexual orientation, gender identity or expression,
genetic characteristics, race, color, creed, religion, ethnicity,
national origin, alienage, citizenship, disability, marital status,
military status, pregnancy, or any other legally-recognized
protected basis prohibited by applicable law. Visit Coach at
www.coach.com. Our Competencies for All Employees
- Courage: Doesn't hold back anything that needs to be said;
provides current, direct, complete, and "actionable" positive and
corrective feedback to others; lets people know where they stand;
faces up to people problems on any person or situation (not
including direct reports) quickly and directly; is not afraid to
take negative action when necessary.
- Creativity: Comes up with a lot of new and unique ideas; easily
makes connections among previously unrelated notions; tends to be
seen as original and value-added in brainstorming settings.
- Customer Focus: Is dedicated to meeting the expectations and
requirements of internal and external customers; gets first-hand
customer information and uses it for improvements in products and
services; acts with customers in mind; establishes and maintains
effective relationships with customers and gains their trust and
respect.
- Dealing with Ambiguity: Can effectively cope with change; can
shift gears comfortably; can decide and act without having the
total picture; isn't upset when things are up in the air; doesn't
have to finish things before moving on; can comfortably handle risk
and uncertainty.
- Drive for Results: Can be counted on to exceed goals
successfully; is constantly and consistently one of the top
performers; very bottom-line oriented; steadfastly pushes self and
others for results.
- Interpersonal Savvy: Relates well to all kinds of people, up,
down, and sideways, inside and outside the organization; builds
appropriate rapport; builds constructive and effective
relationships; uses diplomacy and tact; can diffuse even
high-tension situations comfortably.
- Learning on the Fly: Learns quickly when facing new problems; a
relentless and versatile learner; open to change; analyzes both
successes and failures for clues to improvement; experiments and
will try anything to find solutions; enjoys the challenge of
unfamiliar tasks; quickly grasps the essence and the underlying
structure of anything. Our Competencies for All People Managers
- Strategic Agility: Sees ahead clearly; can anticipate future
consequences and trends accurately; has broad knowledge and
perspective; is future oriented; can articulately paint credible
pictures and visions of possibilities and likelihoods; can create
competitive and breakthrough strategies and plans.
- Developing Direct Reports and Others:Provides challenging and
stretching tasks and assignments; holds frequent development
discussions; is aware of each person's career goals; constructs
compelling development plans and executes them; pushes people to
accept developmental moves; will take on those who need help and
further development; cooperates with the developmental system in
the organization; is a people builder.
- Building Effective Teams: Blends people into teams when needed;
creates strong moraleand spirit in theirteam; shares wins and
successes; fosters open dialogue; lets people finish and be
responsible for their work; defines success in terms of the whole
team; creates a feeling of belonging in the team. Coach is an equal
opportunity and affirmative action employer and we pride ourselves
on hiring and developing the best people. All employment decisions
(including recruitment, hiring, promotion, compensation, transfer,
training, discipline and termination) are based on the applicant's
or employee's qualifications as they relate to the requirements of
the position under consideration. These decisions are made without
regard to age, sex, sexual orientation, gender identity, genetic
characteristics, race, color, creed, religion, ethnicity, national
origin, alienage, citizenship, disability, marital status, military
status, pregnancy, or any other legally-recognized protected basis
prohibited by applicable law. Americans with Disabilities Act
(ADA)
Tapestry, Inc. will provide applicants and employees with
reasonable accommodation for disabilities or religious beliefs. If
you require reasonable accommodation to complete the application
process, please contact Tapestry People Services at 1-855-566-9264
or employeerelations@tapestry.com Visit Coach at www.coach.com.
BASE PAY RANGE $17.25 TO $20.00
Click Here - U.S Coach Store Compensation & Benefits
Keywords: Tapestry, Palo Alto , Temporary Support Associate, Other , Palo Alto, California
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