Lenel OnGuard Application Specialist

Company: M.C. Dean, Inc.
Location: Sunnyvale
Posted on: April 15, 2024

Job Description:

*We offer an excellent benefits package including** A competitive salary* Medical, dental, vision, life, and disability insurance* Paid-time off* Tuition reimbursement* 401k Retirement Plan* Military Reserve pay offset* Paid maternity leave*Pay Range*: $100,200 - $160,320*Position Summary*As a Lenel OnGuard Application Specialist, you will be working with a team responsible for the deployment and sustainment of global physical security technology projects. Essential responsibilities and activities include but are not limited to:* System installation, configuration, documentation, training.* Perform system administration/programming functions to help with security deployments and system commissioning.* Must be capable of solving issues remotely when possible.*Responsibilities:** Manage physical security system support to meet service level agreements* Analyze physical security system performance and recommend improvements* Resolve complex system issues for physical security systems and networks* Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation* Communicate with customers, manufacturers, vendors and technical specialists* Train system users and other system support personnel* Analyze and modify preventive maintenance checklists for system changes* Troubleshoot system performance issues and implement corrective actions* Perform preventive maintenance actions including system back-ups, error log reviews, database size and integrity checks* Organize and prepare detailed documentation of system performance, including service request records and analysis* Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates* Perform all duties with minimal direct supervision*Position/ Candidate Requirements:** 10-12 Years of Experience with a High School Diploma* 8-10 Years of Experience with an Associate's Degree in Information Technology, Risk Management, Cybersecurity* Mandatory experience with Lenel OnGuard. Managing this application is the primary responsibility of this position.* 2+ years of experience with a major global access control system.* System administration experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems.* Excellent verbal and written communication skills.* Ability to perform with little or no direction.* Demonstrated background working with multidisciplinary teams.* Demonstrated time management and organization skills to meet deadlines and quality objectives.* Strong MS Excel, Word, PowerPoint, and Visio Skills is a plus.* Ability to travel internationally up to 10% of the time in support of system upgrades.*Desired/Advantageous Qualifications:** Extensive experience with managing an enterprise system* Experience working on a service/support team for commercial customers.* Vendor certifications:* Lenel OnGuard access control* Milestone XProtect video*Abilities:** Exposure to computer screens for an extended period of time.* Sitting for extended periods of time.* Reach by extending hands or arms in any direction.* Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.* Listen to and understand information and ideas presented through spoken words and sentences.* Communicate information and ideas in speaking so others will understand.* Read and understand information and ideas presented in writing.* Apply general rules to specific problems to produce answers that make sense.* Identify and understand the speech of another person.#INDCOLETTIApplicants for this position may be required to obtain or provide proof of flu shots or of other vaccinations depending on customer requirements and nature of the position or demonstrate a valid basis for exception.*EOE Minorities/Females/Protected Veterans/Disabled**VEVRAA Contractor*#INDCOLETTIPay: $100,200.00 - $160,320.00 per yearWork Location: In person

Keywords: M.C. Dean, Inc., Palo Alto , Lenel OnGuard Application Specialist, Other , Sunnyvale, California