Lenel OnGuard Application Specialist
Company: M.C. Dean, Inc.
Location: Sunnyvale
Posted on: April 15, 2024
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Job Description:
*We offer an excellent benefits package including** A
competitive salary* Medical, dental, vision, life, and disability
insurance* Paid-time off* Tuition reimbursement* 401k Retirement
Plan* Military Reserve pay offset* Paid maternity leave*Pay Range*:
$100,200 - $160,320*Position Summary*As a Lenel OnGuard Application
Specialist, you will be working with a team responsible for the
deployment and sustainment of global physical security technology
projects. Essential responsibilities and activities include but are
not limited to:* System installation, configuration, documentation,
training.* Perform system administration/programming functions to
help with security deployments and system commissioning.* Must be
capable of solving issues remotely when
possible.*Responsibilities:** Manage physical security system
support to meet service level agreements* Analyze physical security
system performance and recommend improvements* Resolve complex
system issues for physical security systems and networks* Triage
customer support calls, providing Tier 1 help desk support and Tier
2 escalation* Communicate with customers, manufacturers, vendors
and technical specialists* Train system users and other system
support personnel* Analyze and modify preventive maintenance
checklists for system changes* Troubleshoot system performance
issues and implement corrective actions* Perform preventive
maintenance actions including system back-ups, error log reviews,
database size and integrity checks* Organize and prepare detailed
documentation of system performance, including service request
records and analysis* Perform desktop hardware and operating system
set-up, imaging software loading, and antivirus updates* Perform
all duties with minimal direct supervision*Position/ Candidate
Requirements:** 10-12 Years of Experience with a High School
Diploma* 8-10 Years of Experience with an Associate's Degree in
Information Technology, Risk Management, Cybersecurity* Mandatory
experience with Lenel OnGuard. Managing this application is the
primary responsibility of this position.* 2+ years of experience
with a major global access control system.* System administration
experience in performing triage on system problems, resolving the
system problems, analyzing system data to prevent problems.*
Excellent verbal and written communication skills.* Ability to
perform with little or no direction.* Demonstrated background
working with multidisciplinary teams.* Demonstrated time management
and organization skills to meet deadlines and quality objectives.*
Strong MS Excel, Word, PowerPoint, and Visio Skills is a plus.*
Ability to travel internationally up to 10% of the time in support
of system upgrades.*Desired/Advantageous Qualifications:**
Extensive experience with managing an enterprise system* Experience
working on a service/support team for commercial customers.* Vendor
certifications:* Lenel OnGuard access control* Milestone XProtect
video*Abilities:** Exposure to computer screens for an extended
period of time.* Sitting for extended periods of time.* Reach by
extending hands or arms in any direction.* Have finger dexterity in
order to manipulate objects with fingers rather than whole hands or
arms, for example, using a keyboard.* Listen to and understand
information and ideas presented through spoken words and
sentences.* Communicate information and ideas in speaking so others
will understand.* Read and understand information and ideas
presented in writing.* Apply general rules to specific problems to
produce answers that make sense.* Identify and understand the
speech of another person.#INDCOLETTIApplicants for this position
may be required to obtain or provide proof of flu shots or of other
vaccinations depending on customer requirements and nature of the
position or demonstrate a valid basis for exception.*EOE
Minorities/Females/Protected Veterans/Disabled**VEVRAA
Contractor*#INDCOLETTIPay: $100,200.00 - $160,320.00 per yearWork
Location: In person
Keywords: M.C. Dean, Inc., Palo Alto , Lenel OnGuard Application Specialist, Other , Sunnyvale, California
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