Client Advisor - Palo Alto
Company: Richemont
Location: Palo Alto
Posted on: September 19, 2024
Job Description:
Founded in 1860 in Florence as a workshop, shop and subsequently
school of watch-making, Panerai is renowned for producing
high-precision instruments for the Italian Navy with a pulse on
innovation and function. Protected by military secrets, these
creations were only launched in the International market when the
brand was acquired by Richemont Group in 1997.Today, the Maison
advances through cutting-edge research, sustainability, and
empowering modern heroes with a team that passionately brings value
to Panerai's distinctive mix of Italian spirit and Swiss
watchmaking excellence.At Richemont Americas, we aspire to reflect
the ever-changing world around us. We are proud to employ talent
from many different backgrounds, experiences, and identities to
build a continually evolving, inclusive community where the
diversity of our colleagues and clients is rich and celebrated. We
believe when inclusion is fully embraced and empowered, creativity
and knowledge emerge to deliver excellence, advancing the community
that is uniquely Richemont Americas.Role OverviewReporting to
Panerai Boutique Manager, the Client Advisor is responsible for
achieving the personal sales target as well as contributing to the
achievement of the boutique's objectives, developing the client
panel and establishing best in class customer's experience by
delivering high operational and service standards, while adhering
to Panerai procedures and policies.Client Advisor acts as an
ambassador of Panerai's image in the boutique and during off-site
events.Responsibilities
- SALES
- Consistently achieve/exceed monthly and yearly turnover and
KPI's targets set by Boutique Manager and management.
- Support in achieving/exceeding Boutique overall target.
- Actively participate in the briefings and contribute to the
development of the Boutique performance.
- Welcome and handle customers' requests, lead and manage all
steps of the sale following Panerai Selling Ceremony.
- Identify high-potential sales lead, perform targeted and
diligent follow up to generate product selling opportunities.
- Identify customer's needs to suggest and promote products
accordingly.
- BRAND & PRODUCTS KNOWLEDGE
- Know the Maison's products, their availabilities, the delivery
status, the brand's DNA and history and be able to share it with
customers.
- Develop a good understanding of competition and luxury industry
through self-learning and trainings.
- Actively participate in all brand's training sessions.
- BOUTIQUE OPERATIONS & MAINTENANCE
- As brand ambassador, always show an impeccable presentation,
according to our guidelines.
- Understand and comply with all policies and procedures
established by the company (security, inventory, products
delivery---).
- Manage the boutique's daily business (boutique opening/closing,
inventory, repairs process---).
- Participate in maintaining excellent boutique appearance in
accordance with exterior and interior boutique environment
guidelines (grooming, visual merchandising---).
- Assist with special projects when needed.
- CRM
- Contribute to the development of Boutique database by
consistently and accurately capturing prospects/customers data for
follow up and relationship building, meet individual KPI's
targets.
- Develop and manage the attributed client portfolio by
cultivating new and existing relationships through exceptional
service and other Panerai CRM initiatives.
- Applies CRM relational strategy as per Headquarters'
guidelines.
- Assist Boutique Manager in developing CRM action plans, and
participate in boutique or off-site events.
- CUSTOMER SERVICE
- Provide excellent client experience by maintaining the highest
degree of product knowledge, professionalism and courtesy during
and after the sale.
- Ensure seamless customers experience when handling SAV
requests.
- Ensure customers' requests are followed up and solved in due
time (call back---).Client Advisor can perform other duties as
determined by Boutique Manager.Key Performance Indicators
- Transformation rate
- Average Price
- CRM KPI's (data quality and volume---)
- Mystery ShoppingQualifications
- Minimum of 2 years in the luxury retail industry, in a sales
function.
- Strong sense of luxury service and aesthetics.
- Fluent in English, additional language skills are a plus.
- Result and action oriented.
- Strong selling skills.
- Team player with good interpersonal competences and
empathy.
- Curious and self-motivated, with excellent customer service
mindset.
- Strong attention to detail with ability to handle multiple
tasks simultaneously.Richemont offers a generous compensation and
benefits package for eligible employees. Only candidates selected
for further consideration will be contacted.We Offer - United
StatesEmployee wellbeing is a top priority at Richemont. We offer a
comprehensive benefits program to support employees and their loved
ones. Our core benefits include medical, dental, and vision
programs. Health savings and flexible spending accounts are also
available. The company offers income protection solutions including
life insurance, disability benefits, and 401(k) with employer
match. Understanding the importance of work-life balance, our total
rewards include paid time off, a wellness reimbursement benefit,
and access to the employee assistance program. Employees are
encouraged to make a difference in their local communities with
volunteer days off, supporting initiatives that drive change.At
Richemont, We Craft the Future!Salary: $26 - $30 hourlySalary will
be determined based on relevant skills and experience.Would you
like to be a modern hero?Connect with us:Nearest Major Market: San
JoseNearest Secondary Market: Palo Alto
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Keywords: Richemont, Palo Alto , Client Advisor - Palo Alto, Other , Palo Alto, California
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