Apple Support College Program At Home Advisor - Stanford University
Company: Apple Inc.
Location: Palo Alto
Posted on: September 22, 2024
Job Description:
Apple Support College Program At Home Advisor - Stanford
UniversityAt Apple, we believe that dedication, a fun environment,
creativity, and innovation fuel the ultimate customer experience.
We believe each customer interaction is an opportunity to delight,
engage, and inspire. By focusing on the smallest of details, we can
make a huge impact with our customers. Building this environment
starts with you! If you're a problem solver who easily connects
with others, helps friends and family troubleshoot issues, and are
curious about why things work the way they do, you could be the
next Apple Support College Advisor. Our Advisors thoughtfully
engage with customers, explaining step-by-step solutions with
patience and an approach tailored to each individual customer. They
help fix technical issues while providing an incredible customer
experience!DescriptionAs an Apple Support College Advisor, your
voice is essential in supporting many of our popular products,
including iPhones, iPads, MacBooks, iMacs, and more. As our
customers' first point of contact, you'll be the friendly voice of
Apple, providing world-class customer service, troubleshooting, and
technical support. We'll rely on you to listen to our customers and
use your technical expertise, creativity, passion, and our
documented troubleshooting flow to meet their needs - and remind
them that behind our great products are amazing people. We'll train
you to be the best. This position comes with competitive pay, great
benefits, eligibility to participate in our company stock plan,
time off, an employee discount, and dedicated resources to support
your ongoing growth and career development. We're committed to
helping employees explore their potential. Inclusion is a shared
responsibility, and we hold ourselves and one another accountable
for fostering a culture where everyone feels seen, heard, and
inspired to do their best work.Minimum Qualifications
- Enrolled through May of 2027 or later in at least one class at
a university in the U.S. pursuing a bachelor's degree or
higher.
- A quiet home workspace, ergonomic chair, desk.
- A hard-wired internet connection directly from an internet
service provider with a minimum download speed of 10 Mbps download
and 3 Mbps upload at your address, with less than 150 ms
latency.
- Available for nine weeks of part-time paid training on a set
schedule totaling 24 hours a week: four, four-hour shifts during
the week and one 8-hour shift on Saturdays.
- Post-training, available to work 20 weekly hours, similar to
the training schedule.
- Able to flex up or down in weekly hours when school is not in
session, based on business needs.
- Able to meet minimum typing speed of 40 WPM while talking with
customers.
- Successful completion of a pre-employment assessment,
background check, and initial training.
- 2.7 GPA.Preferred Qualifications
- Business, Communications, Computer Science, Engineering, or any
other tech-related major.
- Passion for customer service and ownership of the customer
experience, including comprehensive issue resolution.
- Approach opportunities flexibly and with good judgment.
- Model high standards and demonstrate quality, honesty, and
accountability.
- Able to navigate difficult conversations and display resilience
after challenging situations.
- Potential to effectively tailor communication and style to
differing audiences.
- Able to self-manage and work independently in a fast-paced,
constantly changing environment.
- Thrive on a team where expertise is shared and feedback is
welcome.
- Effective time management, including ability to multitask,
organize, and prioritize.
- Able to research and grasp technical information across
multiple tools while respecting customer privacy.
- Potential to acquire skills in technical troubleshooting and an
eagerness to learn and take on new challenges.
- Makes space to listen, learn, and amplify diverse perspectives
and experience.
- Actively seeks out opportunities to champion and celebrate
inclusion and diversity.Compensation and BenefitsAt Apple, base pay
is one part of our total compensation package and is determined
within a range. This provides the opportunity to progress as you
grow and develop within a role. The base pay range for this role is
between $27.75 and $33.10/hr, and most new hires start at $27.75.
Your base pay will depend on your skills, qualifications,
experience, and location. Apple employees also have the opportunity
to become an Apple shareholder through participation in Apple's
discretionary employee stock programs. Apple employees are eligible
for discretionary restricted stock unit awards and can purchase
Apple stock at a discount if voluntarily participating in Apple's
Employee Stock Purchase Plan. You'll also receive benefits
including comprehensive medical and dental coverage, retirement
benefits, a range of discounted products and free services, and
reimbursement for certain educational expenses - including tuition.
Additionally, this role might be eligible for discretionary bonuses
or commission payments as well as relocation. Learn more about
Apple Benefits.Apple is an equal opportunity employer that is
committed to inclusion and diversity. We take affirmative action to
ensure equal opportunity for all applicants without regard to race,
color, religion, sex, sexual orientation, gender identity, national
origin, disability, Veteran status, or other legally protected
characteristics. Learn more about your EEO rights as an
applicant.
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Keywords: Apple Inc., Palo Alto , Apple Support College Program At Home Advisor - Stanford University, Other , Palo Alto, California
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